Ridge at Blackmore

The staff at TRB are extremely professional. They were attentive to our needs and questions and their professional manners made us feel taken care of.

This apartment complex is scandalous. No matter how much you clean or the proof you have they will take your deposit. They never shovel the walks, the elevator doesn’t work half the time and the never clean the hallways which they charge you for. Looks nice from pictures but appliances are cheap.

Unfortunately, I'm left with no choice but to provide a one star review.
- snow removal is non existent
- I asked them to fix my garbage disposal machine. It was broken when I moved in. They agreed to replace it but they installed the new one incorrectly resulting in leaks all over the floor!
- parking is an issue and they don't care. Cars will park long term in good spots without moving for weeks and even months.
- they provide bad customer service and won't return your call if it doesn't… result in incremental revenue for them.
- they force you to purchase internet and TV and charge you 100$ month for it.
- in addition to being forced to purchase internet they require you to setup an account with spectrum. The account maintenance fee with spectrum is 5 dollars a month which is a huge pain in the but considering it's only 5$ a month and you have to setup an account to pay spectrum.
- they do bogus 'sprinkler inspections' so that they have a reason/excuse to intrude on your personal space and enter your apartment. Note this is not normal practice. It's just an excuse for them to enter your apartment.
- it's been days since we had snow and they still haven't cleared the side walks from snow.
- my water froze resulting in me needing to miss work. Over a dozen apartments had issues! Poor building design.
- they entered my apartment without my permission to pick up a heater they left in my apartment.
- their online rent payment processing system was shut down and you couldn't pay rent electronically. This notice was given on two business days notice. In addition they won't accept drop box payments so you need to drop the payment off inside the office. Some of us travel for work and weren't able to accommodate their ridiculous request to drop payment off inside the office during their limited 'business hours'. Ridiculous customer service.
I'll likely fill out paperwork with the BBB unless they make this right. I feel bad for the other residents. Hopefully the ridge at blackmore makes this right but I'm not optimistic. Read More

Our stay at The Ridge was great, very few issues to complain about.

The reason I gave it 1 star is because of the move out process. We maintained the apartment very well and cleaned it thoroughly before we left (by the move-out sheet they gave us) only to have $150 dollars deducted from our deposit for cleaning needed.

I know this can be subjective, but I use to clean and flip apartments and I was Military for 14 years, so you can't tell me that we didn't clean well enough to receive our… deposit back. When I called about it a gentleman answered the phone I told him the issue and he asked if I wanted an itemized list of what was cleaned (Which the cleaning that was charged was a falsified statement) and he just said he would forward my complaint to the property management. After a week (and still counting) I still have not heard anything about my complaint. I will be calling on a weekly basis until this is rectified.

Highly unprofessional. Highly unethical. Stay away from these apartments, unless you don't care about your deposit. Read More