12/17/24
Not luxurious
Having submitted multiple request for stairwell cleaning I am growing to feel the only thing that has remained luxurious besides the title has been the price because it’s definitely not the maintenance or service. Carrie the office manager has followed up with the surveys that they send prior to even completing the request. She has acknowledged and apologized for the lack of cleaning the stairwell has requested, but has not resent maintenance to address the stairwell Or followed up with the... request for cleaning. Austin in the front office advised me that if maintenance stops to clean the stairwell they won’t be able to fulfill other service calls. In my Opinion At a luxury complex a staffing shortage should not be the burden of a tenant. I requested cleaning the first of Nov for them to mark complete when they did not complete the stairwell, they used a cup to clean in front of the doorway on one level. Having been here a year and a half I feel the past few months has really gone down hill with loud nights lack of follow up and cleanliness.
Review from Apartments.com
Property Manager at Zaterra responded to this review
Thank you for reaching out and sharing your concerns. We value resident feedback and are committed to maintaining a comfortable and well-cared-for community. Our groundskeeper has been over to spot-clean the stairwell and is currently in the process... of pressure washing all buildings on the property. Your stairwell and building are scheduled for pressure washing this week. Please know that our residents are our top priority, and we’ll continue working hard to ensure our community meets your expectations. If you have any additional questions or concerns, please don’t hesitate to give us a call. -Team at Zaterra Luxury Apartments
