Heritage Deer Valley

The title sums it up. For more details, read on.
This property will make you feel like you're living in a century-old apartment, making noise even when a child walks in the upstairs unit. This roach-infested place is also infested with thieves who will steal anything and everything—from your car tires to any patio furniture you have. The appliances break every other day, and you have to keep raising maintenance requests and hope that someone will come to fix them until something else breaks to... restart the waiting cycle.
The management is money-hungry, feeding off of fees (beyond what's in the agreement) and duplicate charges that they hope you won't catch and will keep paying. The trolls working here are the most dishonest people I have come across—they lie and cheat to ignore any concern you raise and pad the bills you receive.

If you are unlucky and already stuck with this apartment, or you couldn't get anywhere else, below is my advice:
1. Try to aggressively leave this place (no amount of money is worth bearing this hell hole)
2. Do not rely on any oral agreement or assurances you receive. These people are scammers and cheats. Get everything in writing or via email.
3. Carefully review each monthly bill and look for unexpected charges and similarly worded line items—they are often duplicates of the same charge.
4. Read the lease-breaking agreement carefully. Do not sign if you are uncomfortable or receive vague explanations.
5. Get in writing all other fees/penalties/charges you will be liable for other than what is in the agreement.
6. Be prepared to take them to court. With proper documentation, you will most likely receive a large settlement.
Even if you are somehow convinced to move here, wait 6 more months when the mass exodus kicks in—most of my colleagues, friends, and neighbors are planning to leave at the end of their lease terms. You may get better lease terms and cheaper rent then.

I expect them to come here and say how sorry they are (I know they're not) and how they would solve any complaints and grievances we raise. That's playing for the gallery and to trick more unsuspecting prospects. After raising our concerns through other channels without resolution, I'm writing this to help others by raising awareness.

Whoever from aparment management who want to respond to my review: Rather than coming to a public forum to play nice and keep up the posture, resolve tenants' concerns when they reach out. Read More

Very rude leasing office staffs. Not sure, why they are treating tenants like thieves and beggars.

Pest control is very worst (so many roaches in the home and scorpions at lawns). So much marijuana smells in swimming pool.

Apart from rent, too much monthly unwanted charges. Premium trash pickup($30), locker($10), life style fees($70), fiberwave ($70), Cam charges ($70 thru $120).

Good things are - near to target, AMC and Costco. So many lawns for kids to play. Good walking community.

Zero customer service (even check previous reviews), zero communication skills , zero awareness for tenants once you’ve signed away.
They are rated 2 stars for a reason! Save yourself the headache stay away!

Not a fun experience for me. Poor contractor work. Lots of drug activity. Some incompetent staff members. One transfer to cleaner apartment (bugs/mold). Excessive utility fees every month after base rent($150-$250).

Management has a lot of room for improvement. They ignore emails, you have to chase them down to get their help. Due to their irresponsibility, I'm being charged double for electric despite having an aps account I already pay for. I had to chase down management to get the FOB for the pool/gym, which doesn't work half the time. And management doesn't communicate with each other. If you are wondering if this place has roaches, yes it does. I scoured my kitchen trying to find where they're coming... from I couldn't find any obvious infestation so they must be coming from inside the walls/outside. I'm going to have to spend my own money to make sure everything is sealed so roaches don't come in. Smaller negatives is yes homeless do live behind the dumpsters, they charge cam charges that don't make sense, and they charge electric penalties they themselves caused, and charge a service fee for literally nothing. Read More