The Place at Sonoran Trails

Terrible Service and Management - Avoid Building 14
Our experience with this property has been incredibly disappointing, particularly with Jessica, the on-site manager, who shows little regard for residents’ concerns.

We were given our lease renewal just two months before the lease’s end, which already felt rushed. During a tour with Ian—who was polite and professional—we discussed moving to another unit due to ongoing issues, like residents letting their dogs pee and poop right outside our… door without cleaning up. Ian informed us we could notify management by the 30-day marker if we decided to stay, which we did—43 days before our lease ended, well within what we understood to be acceptable.

However, Jessica later emailed us stating we would be charged a prorated fee for not providing 60 days’ notice. When I tried to explain the situation and point out the information Ian provided, she dismissed my concerns, interrupting me and responding with the unprofessional remark, “How do you think that’s going to hold up in court?”

Her attitude was condescending throughout the exchange. When I asked for the final prorated charge ($1,226 for 17 days), she sarcastically wished me a “Merry Christmas” while handing me the bill. When I returned to request the management company’s contact information, she told me to “Google it.”

This level of service is unacceptable, and residents should not have to deal with misleading information, unprofessional conduct, or dismissive attitudes from management. I strongly advise against moving into Building 14—or any building managed by this office. Read More