MAA Fountainhead

I am very frustrated with the unacceptable delay in maintenance requests it takes for the management to take action to fix certain malfunctioning in our apartment. It's been 2 months since I sent the request to fix our blinds as the roll got broken and it was not pulling the blinds up and down. EVERY single day I had to do it manually (rolling down was OK but rolling upward was quite an ordeal as I had to line it and push it with force while standing on an armchair..). It's a sunny side of the… building we live in - so imagine the heat and sun beaming directly from 7am to noon had it happened in summer hot season...it's been two months and is still counting.. I addressed it multiple times to the lease office/management and was told that the parts have been ordered and it's pending. I was told that I would be kept update however I have not received a single email/phone call in 2 months. Last time I checked (Fri, Feb 24th) they said "it's still on the maintenance request and pending - there is nothing they can do about it. One day the blinds completely came off and fell down - I have an infant and cannot even imagine what could have happened had she crawled under it when it happened. It was hazardous event. I brought it up in the email to the manager but EVEN then did not receive ANY response to somehow fix it temporarily until the appropriate parts are delivered. The lights outside are so bright - it's hard to sleep.. I am very disappointed to say the least not only with the delay in maintenance requests but lack of communication with the management. Read More

We moved in September and it’s now the end of November. I love the apartment itself and for the most part the place is clean but there are some issues. When we first moved in they almost never closed the gate until cars started being broken into. Apparently there’s almost no maintenance staff so the things we wanted done when we first moved in haven’t even been followed up on in over two months. The experience paying rent on the app is great and overall the place is pretty good. There are… definitely things this place needs to work on if they want to charge so much but not deliver on the service. Read More

It’s a nice place to live but when we moved in there was mold in the dryer the curtains were dirty with stains and there were a few stains on the carpet and the shower was dirty as well. We’ve messaged about these things and the only thing to be fixed was the mold in the dryer after we called multiple times about it. So even after living there for three months the other things still haven’t been addressed. So while the apartment is nice there are a lot of things that seem to not be addressed.

The nuance of this place is unlike any other... Management is top-notch... Neighbors are great!