8/8/25
Budget for therapy if you move here
I’ve lived here for 3 years and went through 6 management teams, and now can confidently say this is the worst management I’ve experienced. Everything seems fine — until you have a problem that doesn’t involve maintenance. That’s when it all falls apart.
The new team lacks basic accountability and communication. If you ever need something fixed that isn’t a leaking pipe or a broken light, good luck. You’ll be ignored, gaslit, or blamed. Don’t expect empathy or ownership — just silence,... deflection, and stress.
I paid top dollar expecting a luxury experience. Instead, I’ve had to deal with emotional distress, retaliatory treatment, and complete lack of care. I wouldn’t wish this experience on anyone. If you move in here, make sure you also budget for a therapist, because that’s what you’ll need once things go sideways.
There are better places in LA for less — places where the staff actually listens and cares. Don’t let the building fool you. It’s not worth your peace of mind.
Review from Apartments.com
Property Manager at Sentral DTLA responded to this review
Thank you for sharing your experience with us. We’re very sorry to hear about the frustrations you’ve faced and the impression this has left. Your concerns are important, and we’re committed to doing better. Please feel free to reach out to us... directly at dtla-experience@sentral.com so we can further assist you!
Best,
Caren
Experience Manager
