Violet on Virgil

If you get a good apartment where everything works consider yourself lucky, if you get a bad one you're screwed. All the negative reviews are 100% true. I didn't want to believe it, I still moved it despite the reviews and man did I regret it. Every single thing written about this place is true, the roaches, the smoke alarms, the cold showers and more - but perhaps the worse of it all is the RUDE unprofessional staff. Don't expect the treatment to feel "friendly" after you sign that lease. if... anything goes wrong for you the leasing office will treat you like trash. Since they want to run this building as a "business" and not leasing company they should at least train their staff to have basic courtesy but more than anything PROFESSIONALISM. Staff is so rude, unprofessional and basically once you're in they will treat you so bad, From the top manager in charge to the permanent leasing agent that is always there. Expect their attitude to be the same one a cashier at Wallgreens would have on a bad day. Once you sign that 30 page lease where the company covers themselves from absolutely any liability, including their strong pesticide use to mask their roach infestation. You will automatically become nothing but a number and an annoying tenant to the leasing office. They will lie about everything in order to get you, the bills and utilities will be more than they say. Afterwards after get ready to pay market value for section 8 treatment. Vive LA has higher end buildings all around the city, not sure how they rest are but this one is mismanaged and they don't care. As a huge company you would expect better. Listen to the reviews. Go elsewhere. Read More

Made an appointment to tour the apartment complex via phone. At the time of the appointment, no staff was present and no follow-up/rescheduling was done. Waiting almost an hour before giving up.

TLDR: DO NOT MOVE HERE, DO NOT LET THE STAFF FOOL YOU

I've been in this apartment complex since 2016 and the quality of the staff and apartment has gone down the drain.

Don't be fooled by the "friendly" staff and nice leasing office. This current staff (mainly Kendrick and Meriah) cares more about you signing the lease and throwing social gatherings in the clubhouse verse providing a safe living environment or providing solutions to issues that arise.

Just a FEW of my current issues:

-... COCKROACHES are constantly a recurring problem in the apartment and in the common areas.
- MICE have been an issue due to the constant construction. I haven't seen one in my apartment for a few years but they are on the property.
- I've had my car antenna STOLEN TWICE from my car while it's parked in the garage. Staff won't do anything about it unless you file a police report.
- My packages have been stolen countless times from the Parcel Pending lockers. Despite it literally being less than 10 feet away from the leasing office.
- I've had closet doors that don't fit my closet, they're too small and are cracked. They haven't been replaced because it's been on "backorder". It's been 6 years.
- Multiple brown stains on the ceiling.
- Repairs that are done on the apartment are usually given the "landlord special". Sloppy paint jobs to cover repairs.
- Cracks on the wall throughout the apartment complex.
- The laundry room is disgusting. They said they're remodeling it but I've stopped using it since I've had other residents open my machine while I'm using it.

I can go on and I'm sure someone from the management company will give a generic reply about my unfortunate experience.
I've contacted the leasing office with my complaints but more often than not they say it's out of their control or they're working on the issue, but with the lack of results, it feels like a BOLD FACE LIE read off of a generic corporate response sheet. DO NOT MOVE HERE Read More

I toured this apartment back in July and put a deposit down to HOLD an apartment. After reading reviews, I decided to pull my application. I was told I would be getting my deposit back. I paid with a card, but they said I would be refunded via check. Well.... Its now October and I have yet to receive my money. No one answers my emails. So beyond frustrating! Do not give this company your money. I am still waiting, still trying to get someone to find a resolution for this problem.

It’s pretty unfortunate that I have resolved to writing this review. I was so excited to move into my new apartment. I have been living here for four months now, and I have already had 7 packages stolen from this place. Whenever I’ve tried speaking to management about this issue, they quickly shut me down and tell me it’s “not their problem.” I was also told that if I don’t want people in the building stealing my packages, then I should buy one of their lockers. Well, I did buy one of their... lockers, and I have still had THREE more packages stolen from me... I know this isn’t just a problem for me in the building. I have spoken to other people who live here who have dealt with the same problem. Even the security guard told me he’s never seen anything like it. I understand they can’t be responsible for lost mail in the building. But if they actually cared at all about their tenants they could make their mail room more safe and secure? Have a mandatory security guard check your ID before grabbing your package, have a secure mail room that requires a key fob before entering... SOMETHING. Because having 7packages stolen in the span of four months is ridiculous. ESPECIALLY after buying one of their scam lockers. I have plenty of friends who live in apartment buildings with their packages in a mail room who have never had to deal with an issue like this. Now, I have to result to buying a separate PO Box which can go up to $100 a year, and drive to another location just to make sure my own packages don’t get stolen in my own home. Sucks that something that could be resolved so easily isn’t considered important to the management of this property. I love everything else about my apartment, and don’t want to have to move again, but it’s a huge disappointment how poorly this place manages the safety of their tenants. If you do move here, all I gotta say is buy a PO Box somewhere else, before you regret having thousands of dollars stolen from you, and management looking at you like you’re in idiot for even bringing it to their attention Read More