The Enclave

Terrible experience. It took almost a month for my application to be processed. I toured aparmtents on 4/26/19. I came in with my proof of income and paid the apartment hold fee of 100 dollars the same day. I was told to be ready to bring the rest of the deposit if approved. First, I had to contact them a week after the application to follow up. They claimed to be short staffed as the excuse. Next, they said they couldn’t verify my employment. Finally, almost one month after I applied, another… leasing agent, Elizabeth, called me at noon on the day of the prospective move in (5/24/19) to tell me I was officially approved to move in and that they were expecting me that same day. She tried to tell me unless they called to tell me the application was declined, I should just assume I was approved and be ready to move in. Even though an agent previously claimed my application was stalled because they couldn’t verify employment and rental history and couldn’t proceed until they did, Elizabeth then said they had no trouble verifying any of it and that she had personally verified others with my employer before and that there was no problem then either. How is it normal to notify someone of approval for the first time at noon on their prospective move in date on a weekday? They blamed all the miscommunication on the first agent I worked with, Adrienne, and said she was just a temp. Elizabeth asked me to come and tour the apartment I was going to have initially and see the location of another. Both were renovated. She kept saying she can work something out with the manager to make the situation right. She then calls me back the next business day like she never said that and offers two different apartments that she says may or may not be renovated. If just trying to lease was that disorganized and chaotic, I can’t imagine what living there is like. The agent trying to convince me what happened was standard and that it’s customary not to notify people that they have been approved, only declined, was a bit less than honest. I have rented many apartments as a travel therapist and know this is not true. It was a beautiful property. The agents were friendly while I was there in person. However, my leasing experience was a whole hot mess. If I did my job like they do, I’d be fired.I would never live there under any circumstances. Read More

Im 50 years old and expected a nice place to stay while im in the valley, but what i got was a whole lot of bogus. My key for the pool doesnt even fit the lock, i found live cockroaches in the kitchen, restroom, aswell as my bedroom. The ground is lumpy and uneven. Parking is very hard to find. They gave me a garage key but it doent open my garage. I called all this in but no one as even came to apologize for the hassle ive been going threw. The person on the phone was very rude instructing me… to "fix it" my self saying it was an "easy fix". Very disappointed. Read More

First of all, the management that are two or three ladies are totally lazies-A. These ladies they don't care about you or the residents, and of course NONE, zero customer service. BE CAREFUL, they have in bad condition their A/C's and Heater's, so in summer or in a cold winter is a totally NIGHTMARE. If you report an issue with your A/C or Heater, believe me is better to wait in a hotel room, because you can't see the repair or maintenance guy in weeks. Im sorry it was my BAD experience. Is very… easy to get a condo or apartment here, BECAUSE, NO BODY WANT TO STAY FOR LONG TERM in this complex. Totally NOT RECOMMENDED. Your Summer is going to be very MISERABLE and BRUTAL in this place.. BEWARE!!!!... uuupps, say good bye to the deposit. Read More

I can not rate living here, only my interactions with the leasing office staff. I had difficulty getting in touch with the leasing office staff to get more information. I left my name and number but never heard back. Although, they have an online rental application and the website encourages you to apply online, the office staff told me they don’t process applications from online unless you come to the property first as they can not “take your word” for your information. I have leased several… apartments in my line of work and have frequently completed the entire leasing process online and via email. Frequently, the first time I visit a complex in person is the day I pick up my keys. If this is policy, please remove the “apply now” from your website and mention that your leasing process must be initiated onsite. I was never contacted for any follow up even though they definitely processed the online application fee. I rented from another complex in the area who was so much more helpful from start to finish. Their process was streamlined. Everything was completed in less than one week. If my interaction is typical,they are missing out on many applicants who might be from outside California and can not visit every complex prior to a move. I know the agent said they get a lot of applicants. Maybe this is why they are so flippant with online inquiries. It’s a shame because this looks like a beautiful complex and would have been my first choice except I was very put off by my initial interaction with the leasing agents here. I would give 0 stars if possible. The Enclave, please update your leasing practices at your Palm Desert location or re-train your staff. The 21st century is calling you! Read More