5/7/25
Incompetent staff in every position
Staff is a real big problem, they neglect every aspect of building maintenance, can’t even get their email or phones to work, do not respond to surface requests, totally overpriced for zero service, inconsistent security, building is now falling apart because of their neglect. They keep making mistakes in billing and charge for services that were never even rendered and when you confront them, they just play dumb because they don’t know how to fix their own errors. Months can go by without... access to a functioning elevator. There’s one person for the entire four structure building for plumbing and appliance repairs and I think he has a second grade level education in common sense and even lower skill set for this type of job.
Review from Apartments.com
Property Manager at Andalucia responded to this review
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration it has caused. Please know that we take your concerns very seriously and are committed to addressing them.
We understand how... important reliable communication, consistent maintenance, and accurate billing are to feeling secure and respected in your home.
Your comments will be shared directly with our management and maintenance teams so we can review the issues you've mentioned and work toward meaningful improvements. If you're open to it, we would really appreciate the opportunity to speak with you directly to better understand the specific challenges you've faced and see how we can make things right.
Please reach out to us at your earliest convenience at andaluciamgr@greystar.com or stop by the office — we’re here to listen and help however we can.
Thank you again for your honest feedback. We do want your experience to improve and are committed to doing the work it takes to get there.
