Rockwood at the Cascades

We pay a significant amount to live in this community, and it is marketed as a safe, high\-quality place to call home. Based on the price and how it is presented, you would expect a certain level of security, care, and professionalism. Unfortunately, my experience has been the complete opposite.

Just two months after moving in, my apartment was burglarized while I was away for work. Since that day, my life has not been the same. I have not had a single full night’s sleep, I live with constant... anxiety, and my mental health has deteriorated significantly. My doctor has documented the impact this has had on me and even recommended I seek legal counsel because of the severity of my condition.

What has been most disappointing is not just the burglary itself, but the complete lack of compassion and support from management afterward.

This property has had ongoing mailbox break\
-ins and other security concerns, yet when I asked for help after my burglary—including being released from my lease because I no longer feel safe—I was denied. Instead of working with me during one of the most traumatic experiences of my life, management seemed focused on finding reasons to say no.

I even provided a letter from my doctor explaining how the burglary has affected my mental health and why remaining here is harmful to my well being. Rather than showing empathy, it felt like they searched for an excuse to dismiss it.

For the amount we pay to live here, you would expect management to take resident safety seriously and to support tenants during situations like this\. Instead, it feels like the image they present does not match the reality of living here.

No one should have to beg to leave a place where they no longer feel safe. I am effectively trapped in a lease at a property where I constantly fear for my safety\. Every noise at night wakes me up. I have spent countless nights unable to sleep because I no longer feel secure in my own home.

I understand that no apartment community can prevent every crime, but how management responds afterward says everything about how they value their residents. In my experience, there has been very little compassion, flexibility, or willingness to help someone who has experienced a traumatic crime while living here.

If safety, responsiveness, and resident well\
-being are important to you, I encourage you to carefully consider my experience before deciding to live here. Read More

When I applied, there was both an application fee and a holding fee. For my wife and me, that totaled about $422 just to apply and hold the unit. We submitted everything, but because the application had trouble submitting and validating, we were essentially told, “Too bad—you’re welcome to try again, and you’ll receive the holding fee back.”

Sure, great—so they kept the application fee entirely while we were expected to put up another $100 for a submission system that didn’t work for us.

Mind... you, before we were declined for the apartment, I reached out to them myself to let them know there was something wrong with their system—it had me verifying the application under my wife’s name. They said they would try to solve the issue, but what that really meant was that they weren’t going to do anything. Instead, they rejected the application outright.

They clearly don’t have the time or willingness to review the good credit and rental history of two working people, and would rather let a flawed system do all the work. They may respond with a generic “Sorry about your experience,” but they will not give two hard-working people their money back.

Apply at your own risk. Be warned: they might swallow your money like a janky vending machine and then tell you to “try again.”
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In August of 2024 they employed a new management company and it has been awful. Beyond the slumlord tactic of slapping on some new paint and charging $600 more in rent, the management here is immoral at best. They will tack on hidden fees like you have never seen. In addition they lie like they enjoy it. When something breaks, specifically your washer, it can talk MONTHS to fix. I moved into a unit with no working washer, and they lied as to why it was not working for over 60 days. I asked the... maintenance person who fixed it what was wrong, and it was something totally different than what the property manager told me. This place will such the money out of ur wallet, please do not move here. Also they charge you for parking spots that are not anywhere near your unit. The spots do not correlate to your unit so sometimes you can be walking almost a quarter mile with groceries to ur unit. God forbid you park in the red just to run up your groceries, they will tow you w no remorse. Read More

This place is amazing, we moved in recently and we love how quiet it is inside our apartment, I barely hear my neighbors and when I do, I can't quite tell where it's coming from. The process of signing the lease was made a breeze with the help of Catalina.

When we moved in, there was some minor repairs that needed to be done, I made a list of over 20+ things to take care of.
Mario and his assistant Karina scheduled an appointment window with me to come and fix everything, and they were done in... 30 minutes. I was so impressed by the level of attention and excellent work they did.

So far this is the best place we've rented at. Read More

If you are an animal lover and have fur children then this apartment is for you. There is no weight restriction (call for possible breed restrictions)! This was a huge plus as I have an 80lb golden retriever. There is a limit of 2 animals per apartment- in addition I have a cat (who transition to being an indoor cat since we live on the second floor) and I haven't had a problem with either so far. There is a large grass dog area/run in the back of the complex equipped with clean up bags and... trash cans. The whole pet friendly aspect to this complex was a big plus and they have not changed the policy since undergoing new management either which was great! In addition, if you like to take your dog for a walk, the neighborhood is exercise/walk friendly with a decent size hill and about a 25-30 minute loop- which I walk almost everyday. Read More