Sonoma Resorts Apartments

With the exception of a few things not being finished upon move in, everything has been great! The pool was not ready when it was time to move in and the complex was behind on maintenance requests. However, there is a new maintenance man in charge and he has been wonderful!

The building where I live is very quiet. I never see or hear any of my neighbors. Everyone pretty much keeps to themselves. I've enjoyed living here so far.

The property is very clean and well managed. We love the area and everything it has to offer! While we haven’t used the amenities yet the pool area is beautiful! Our apartment is beautiful and brings us so much joy! All the people we have interacted with so far are so kind and inviting! Can’t wait to meet more of the community and our neighbors!

Living here has been one of the most frustrating, exhausting experiences I’ve ever had with a property. From the moment I moved in, it’s been disorganized, unprofessional, and at times, downright hostile.

The original management was openly rude and combative. The new manager is visible but constantly deflects responsibility onto the front office staff. She makes promises that go nowhere, and when you follow up, you’re met with more excuses and attitude.

Try to address an issue? You’ll either... be ignored, blamed, or treated like you’re the problem. There is zero accountability. The office tone is defensive and dismissive—like you’re inconveniencing them by expecting the bare minimum.

The maintenance process is a total joke. Work orders sit untouched. No one communicates when or if they’ll show up. The system they use doesn’t even sync with the office. The only saving grace is Alex—the head of maintenance—who genuinely tries to make things better. He’s professional and responsive, but clearly working against a system that sets everyone up to fail.

Recently, they sent out a vague notice about unit inspections and battery replacements. No dates, no time windows. Instead, residents were told to lock their pets in a room for several days with no clue when someone might enter their apartment. Completely unreasonable and unsafe.

As for amenities: the gym near my building has been locked for nearly a year, pools open late or go green, hot tubs smell like sewage, and the new key fob system still doesn’t work. Everything is broken, delayed, or dirty—and you’re still paying full price for it.

Most shockingly: there are now multiple reports of theft and damage happening inside apartments—and guess what? No security cameras. None. No accountability. No protection for residents. If something happens to your unit, you’re on your own.

And today, the office sent out a mass email scolding everyone over one person bringing their dogs into the hot tub area. Instead of handling it professionally, they took the opportunity to shame the entire community. It’s just another example of how this place operates: reactive, petty, and completely unwilling to take responsibility for anything that actually matters.

This place is unsafe, mismanaged, and absolutely not worth what they charge. If you’re considering moving here, take this as your warning: don’t. You’ll regret it. Read More

Love my apartment and its location. Haven’t been there long enough to know how responsive maintenance is yet. Hallway’s could use a cleaning and wish people would pick up after their dogs