Cortland Congress Park Apartments

I have been living at this complex for about two years now. When I first moved in, things were great. The management team was responsive, communicative, and quick to solve issues that came up. For the last year now, things have quickly gone downhill.

As many others have mentioned, the fire alarms go off so frequently. Often in the middle of the night, but frequently during the day and I work from home. I have been interrupted during meetings because of the fire alarms multiple times.

People... have been leaving large items of trash (furniture, old boxes, mattresses, etc) by the trash chutes and management never addresses this. The trash chute filled up completely (I'm on the fourth floor) once and there was, yet again, no response from management. It was full for about two days before it was taken care of.

Worst of all, our security gate has been broken for months. I pay $90 per month for a secure spot. As others have mentioned, when the garage first broke, there was radio silence for about 3-4 months until enough people complained. Management finally reached out to give us updates on how long the garage was estimated to take and hired security to stand by the garage. Mind you, this was after people were reporting homeless people sleeping in the stairwells and cars getting broken into.

The garage was finally fixed as of April and quickly broke again (maybe after about a week or two). To their credit, the management team was much better about communication this time around and quickly hired security again. However, security was not here a couple of nights ago (this was never communicated again and I have no idea why security wasn't here) and multiple cars were broken into (I have seen at least four personally). I spoke with another resident and learned that another resident's apartment was accessed by a homeless person and that the apartment complex chose to send up maintenance. There was a separate post on Nextdoor with someone's camera footage of a man trying to access her apartment door. Despite this, I have heard that management has not been helpful during this process and has refused to pay for any damages despite the amount we pay for an unsecured garage. With no communication from the management team about any of these issues, I have been left feeling unsafe in my own home and have purchased additional security systems to help with the lack of accountability on Cortland's part. Read More

Love this apartment complex. Moved here a few months back and the staff here are phenomenal. Julie, the manager, has been so accommodating and supportive throughout my transition. Jesus and Anthony have been great as well. There have been a couple of hiccups with the garage but overall, I’m lucky to be here.

The rent price for what you receive at this apartment complex is way too high. Communications with the leasing office are poor, the doors throughout the complex are constantly broken, maintenance is not friendly and condescending, etc.

I am extremely happy and satisfied with my living experience at Cortland Congress Park! The team here is wonderful and takes the time to address any concerns. Maintenance is very responsive if a work order is put in and completes the job well in a timely manner. The amenities, including pool and fitness center, are great! You can't beat the location of the property, either. There are a multitude of restaurants and stores in walking distance. I highly recommend this property!

When we moved in to the apartment there was a different management team, and while they had their own issues, I never felt like they didn't care about my issues. I understand that this is just a job for some, but this is the community I live in. I pay a couple thousand dollars a month for communication about picking up dog waste and little else. Our garage door has been broken for well over two months and the only communication we receive is after complaints and signs being posted by other... residents. When finally there is communication regarding the non-existent security, the blame is pushed to the company being contracted to fix the problem, not that they have provided no updates. Just last week the trash chute that we use (don't let the description of valet trash fool you) was so backed up that it reached past the third floor. I love leaving my home to find trash bags littered around. No communication about that, either.

The people that man the desk are polite and friendly, but that's only when you can reach them. They changed the hours of the office so that we can text them, which feels unnecessary. And while I appreciate being able to reach them on Saturday now, they don't seem to be there when they should? I just spoke with an outside contractor trying to fix the espresso machine at 11 am.. and they were gone. I'm not sure what they're trying to improve, but it isn't for the residents. Read More