5/14/25
UNPROFESSIONAL BEHAVIOR - WARNING
While viewing units, the Manager assured us that if we needed to cancel our application within 30 days, we would be refunded our $200 in total application handling fees.
We cancelled within 30 days, and recently went back and forth over email with the Manager, and a Supervisor, to get the money back, as we were assured.
Because there was nothing in writing, the Manager & Supervisor claimed that because we didn't cancel within a 72 hr window, we forfeited the application fees.
Clearly this is in... contrast to what we were assured, and is very unprofessional behavior. This is a warning for other folks about how they behave.
Review from Apartments.com
Property Manager at Park Cheesman responded to this review
Hi,
We're sorry to hear about your experience. It's important to us that all interactions with our team are clear and transparent. We apologize if there was any misunderstanding regarding the application cancellation policy. We invite you to reach... out to our office so we can discuss this matter further and work towards a resolution.
Sincerely,
Park Cheesman Management Team