Westend

The maintenance request was handled very well and responded quickly. My only complaint is that my door was not locked after maintenance was completed.

OK repair but slow to get things fixed Placed a maintenance request for a toilet and shower that weren’t draining to the proper standard. Said it was a high priority instead of emergency but it took 2 days to get it fixed and they broke the drain stopper in the bath tub. I guess in the future I’d list everything as an emergency because going 2 days without your toilet or shower being fixed seems unreasonable. Thankfully I was out of town so it didn’t affect me. Overall minus the breaking of the... drain stopper they do good maintenance but I don’t know how quickly things get done. Read More

Quick & Prompt So happy that I came home from errands to every request I had fixed!! Felt super easy and appreciated the promptness. Thank you all!!

Great office staff Our tour of the Westend community was led by an extremely helpful member of the office staff who was able to speak on her experiences as a current tenant of the community. She was able to give insight on multiple layouts as she’s lived in multiple different floor plans. Very helpful!

Needs improvement Multiple things that were marketed as improvements actually made quality of life worse. The parking switched to a paid app so now friends or family that visited had to pay to park, meanwhile the spots we paid for were often occupied by someone else who didn’t pay, and there was no way of getting them to move, so we had to pay for parking miles away and uber back. Terrible experience. On top of that, residents cannot rent more than one spot so even if I wanted to have a spot for... people to come visit, there’s no option to do so. Then there’s the valet trash. Missed my apartment multiple times in a row even after emailing them about the issue and didn’t get resolved. Want to opt out and take out your own trash instead? Not even an option because they removed all the dumpster by the buildings and STILL make you pay a trash fee, on top of trash valet. Lastly, they removed everyone’s locks and installed “smart” locks everywhere. Sounds nice in theory to be able to unlock/lock your door remotely, but what if the door lock battery dies? What if you left your phone somewhere? Well now you’re locked out and “emergency maintenance” will take an hour minimum to get to you. So have fun waiting locked out of your apartment with nowhere to go because the leasing office is closed after most people get off work and all you can do is leave a voice message and hope someone answers in time. This place was great when I could take out my own trash right outside my building, didn’t have to deal with terrible parking, and actually get into my apartment whenever I wanted Read More