Berkshire Aspen Grove

First of all there is only one 5 star and that is OLD! The most recent are all BAD. They are bad because it is poorly managed. The pool is disgusting when it is open! Closed frequently but DIRTY and gross. The hot tub is the same and CLOSED a lot. The security gates have been broken for weeks at a time. The staff just gives excuses for everything.

Very disappointing for how much you pay in rent!

Management is friendly until they have you under contract, then they couldn't care less about you or any issues that arise (specifically Faryl is the WORST). Everything is a cost now that was free a few years ago. They no longer offer annual carpet cleaning when you renew your lease, they rarely plow snow no matter how bad the storm, and they are sure to send out emails letting residents know they aren't required to. Gates are regularly broken and slow to fix, pool is regularly closed due to… cleaning issues, and gym equipment is often broken without fixes. Walls are paper thin - hope you enjoy being too close to your loud neighbors! Read More

Overall this apartment complex is very nice and conveniently located. The views from the balconies and patios is great for most facing to the west towards the foothills and the Platte. The location is great with easy walking access to good shopping/food as well as easy access to the Platte River Trails and the Light Rail just up the road. The amenities are pretty good whenever they actually work (often times things will be down for repairs though). The only reason I cannot recommend this complex… to anyone is due to the move out process (see later in this long review).

However upon receiving our move out letter we discovered we were being charged for carpet replacement after only living in the place for 10 months. Assuming this was a mistake I talked with the management and had them show me where this damage was that was warranting a full carpet replacement. There "damage" they pointed out was a location of carpet near the main entryway that was more compressed and a little frayed from normal wear and tear of people walking on it.

Tim's (property manager) responses to me were simply to back up his staff and their recommendations to replace the carpet (which is fine, you should back up your staff). Unfortunately their reason for replacing the carpet just wasn't justifiable at all (of course they'll argue differently). After a few days of back and forth conversations with Tim, they decided to rip up the carpet to try and find more reasons to pin carpet replacement on us (I think this is due to them realizing they couldn't legally hold us accountable for general wear and tear). They found 2 small stain spots on the underside of the carpet and claimed dog urine. While I cannot guarantee our dog didn't have an accident while we were away, I can say that the spots the showed us in images were not very large, nor was there any scent of dog urine in that apartment.

If you're okay with not getting your $750 Security Deposit back, then by all means give this place a shot. But you've been warned....even if you take good care of the place, they'll find a way to pin the charges on you. If you can get past that, it's a fantastic place to live. The staff was generally wonderful and I really enjoyed the maintenance group. Sadly the move out process was just an interrogation that felt like evidence was planted on you to keep the security deposit. Read More

Made me pay to stretch their old carpet when I moved out. They also require all tenants to pay for professional carpet cleaning out of their own pocket. Charged $8 per lightbulb. Needless to say, my security deposit is almost entirely gone. There is a general lack of care shown in sloppy paint jobs, broken outdoor and indoor amenities, gates left open, etc. Rent increases are too high and neighbors were smoking in the non-smoking community even after being reported multiple times.