15/5/25
Management Support Property Ownership
This review is not about the staff or the apartment complex itself but the property management company that oversees it. I have never written a negative review of any company until now, but my experience compels me to share this.
Upon receiving my move-out report, I was shocked to see a $50 charge for a trash can we allegedly "stole." It took two weeks for the company to locate the trash can and remove the charge from the invoice. Next, I was billed $310 to repaint the entire apartment, despite... only two out of seven photos showing areas that needed touch-up painting. Charging for a full repaint feels excessive and unjustified.
Additionally, the carpet cleaning quote, dated two weeks before we even moved out, stated that cleaning was "not recommended" and recommended a complete carpet replacement. Why would a carpet cleaning company refuse to clean an entire apartment? When I finally reached someone to discuss these charges, the conversation was unhelpful. The report highlighted supposed "discoloration" under my dresser and nightstand—areas where carpet is unlikely to get dirty or stained. When I questioned this, the representative backtracked, claiming they could see "where we were walking." Isn’t that normal wear and tear?
After speaking with three different people from the management company, I was finally connected to a manager. About an hour into our conversation, I asked if there was any point in discussing the charges, as it seemed their opinion was final regardless of my input. Her response was a blunt "yeah." This experience has been my first time feeling truly taken advantage of by an apartment management company. I understand paying for specific sections of carpet that exceed normal wear and tear, but being charged for what feels like a complete apartment renovation is outrageous. I feel helpless, facing a $1,000 bill right after moving out.
Reseña de Apartments.com
Administrador de la propiedad en Southern Avenue Villas respondió a esta revisión
Kolby,
We sincerely apologize for the issues you experienced during your move-out process and the frustration this has caused. We understand your concerns regarding the trash can charges and the apartment's repainting. We are also looking into the... carpet cleaning quote and the discrepancies you've highlighted. It's important to us that all charges are accurate and fair. We want to investigate these specific items and assure you that we take these matters seriously and are committed to reaching a resolution. Could you please provide us with your apartment address and any contact information you have used previously so we can thoroughly look into our records? We want to connect with you directly to understand your experience better and work towards a fair outcome. Please feel free to reach out to SVGroup@rentanapt.com at your convenience.
