The Haven at Deer Creek Apartamentos

Living at Haven Apartments has been a deeply disappointing experience, and I would strongly advise anyone considering it to reconsider.

While the property is heavily marketed as “luxury living,” the reality is far from it. The apartments and amenities do not live up to the marketing, and the management prioritizes appearance over actual quality of life for residents. For example the advertised work spaces for individuals living here are actually where the management work and they take over that... area. Whereas other complexes actually provide the tenants separate work spaces as they advertise, downtown Petaluma La Via even offers tenants different flavors of Kombucha in those workspaces!

Hidden costs are a major issue here. Rent quickly escalates with countless mandatory fees, including excessive charges for utilities, trash, and administrative add-ons that were not made clear upfront. And those charges are found to be bogus (not actually what you used) and the electric company attempts to help but says the management will not respond. What initially seems like a reasonable price will end up being much higher once all the hidden fees are added.

Security is a serious concern. It is extremely common for individuals who do not live on the property, including homeless individuals and people wandering in from off the street, to enter the community without restriction. There is no meaningful on-site security presence to protect residents or deter unauthorized access.

Management is unresponsive and disorganized. Service requests take far longer than promised, and residents' concerns are often brushed aside. Communication is poor, and resolving even basic issues requires repeated follow-ups.

At the prices charged, tenants should expect better, not only in terms of the apartment itself but in how the community is managed and secured. Haven Apartments fails on both counts. Please save yourself and chose another place to live.

If you're looking for a safe, transparent, and truly high-quality living experience, I would strongly recommend looking elsewhere. Lee mas

All I can say is, Angelica of Haven at Deer Creek is absolutely AMAZING!! She has moved mountains, worked tirelessly, gone above and beyond and then some to ensure that our experience here has been top notch. There have been a few bumps in the road due to the nature of new construction but the concern and attentiveness has been exceptional! Special thanks to Brad for being so supportive and helpful throughout the moving process! You all make a great team!

I just moved in to the Haven at Deer Creek and absolutely LOVE it. The apartment is brand new, very upscale, love the layout, and high end features including usb c and usb a ports in the outlets! All the appliances are very nice including the large washer and dryer. It is very quiet here and the managerial staff are amazing. Extremely helpful, responsive, respectful, knowledgeable, and accommodating. I had toured a few other apartment complexes so my expectations were aligned with my other tours... and the Haven far exceeded any expectation I had. There is no comparison. We love it here! Lee mas

The attention to detail inside the apartment is stunning, from the backlit counters in the kitchen, to the large walk-in closet with plenty of storage space