5/8/24
Nice place but….
Great location, nice apartments, but be ready to have your entire deposit taken and even charged extra for any reason the management can come up with. We had a new carpet when we arrived and during the tour the land lord said we can hang anything on the wall and to “drill as many holes as you want”. Well once we left we were charged for those holes (we even patched them up for them) and they said they would have to install new drywall. They also said that the carpet smelled like dog urine and... they had to replace all the carpet. Our dog was 6 years old and very well trained with no accidents since he was a pup. When all was said and done we lost our deposit and was charged and extra $1100. Enter at your own risk.
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Administrador de la propiedad en Cypress Villas Apartment Homes respondió a esta revisión
Thank you for taking the time to share your feedback. Please know that our policies are designed to ensure that every resident has a comfortable and well-maintained living environment. Any prorated amounts for paint and carpet are assessed based on... the duration of your stay, and a standard cleaning fee is included. All charges are applied correctly in line with our standard practices.
If you would like to discuss your specific charges further, please reach out to us directly at feedback@sunrisemgmt.com. Your satisfaction is important to us, and we are here to address any concerns you may have.
Thank you again for your time, and we wish you all the best moving forward.
Riley Torrence, Customer Experience Coordinator
