Solaire Apartamentos

Solaire has an awesome leasing office and maintenance staff. The building is full of light, airy and clean. It's protected on all sides from construction and obstructions. The combination makes it cozy and familiar. We have loved living here as a married couple, it has really become home.

Solaire is a well-located building. Everyone, from the leasing managers to the receptionists, is incredibly friendly. I love it here!

Its a great place to live in the city. The apartments are well-furnished with tons of natural light. The front-office management are very pleasant. They make you feel warm instantly.

Don't give them your email, they sign you up for a bunch of spam.

I have been around many of the different high rises in SOMA and this is by far the worst one.

1. Incompetent Management Staff
I would even to go as far to say that the management staff is very shady! When we first moved in and had ALREADY signed the lease, the leasing agent tried to strong arm us into altering the lease. We didn't get a walk through or inspection even though we asked.

On move-in day, even though we had reserved the Loading Dock weeks in advance, the alley was completely... blocked off with construction trucks. When we tried to get it resolved we were met with the most rude attitude ever! It cost me an extra 2 hours because my movers had to park further away.

When the management changed, they didn't bother to notify us. They claim to have put up flyers in the elevator but I live in a townhouse, we don't use the elevators. They changed the online portal (I will get into this more) so my automatic payments became invalid and they didn't notify anyone.

Finally, the CASHED AND LOST my Bill Pay and then tried to threaten to kick me out. Due to the automatic payments being reset, I sent a Bill Pay via my bank. They cashed it, lost it, and then claimed that I never paid. Even after showing proof of the Bill Pay confirmation, they THREATENED to send me a Notice to Pay or Quit! TERRIBLE!!!

Keep in mind that we have NEVER missed a payment until they completely took away our ability to pay online.

2. Completely flawed online portal
The online portal is completely flawed. If you want to set up automatic payments it is based on your previous 3 month average which was wrong because they kept on double charging us for parking.

Additionally, you can only have one person make a payment. Instead of every other reasonable place that allows you to individually make payments.

3. Terrible Package Room
The building uses Luxer One, however there are NO LOCKERS, all of your packages are just put on poorly organized shelves in a single package room and it is way too small for the number of packages coming in an out. In the past 10 months, I have had my packages stolen three times. Missing packages sometimes take 2 weeks to track down and recover.

4. Bad Events
They only throw events that are sponsored by a third party. Sorry, I don't want to attend a sales pitch.

5. Slow Maintenance
I have made 3 maintenance requests and all of them took almost a week to even get the first response. Lee mas