22/4/25
Verified Renter
My car was stolen out of their “secured” parking garage after paying $4000 in parking fees. Continued to charge me monthly parking fees even after I notified them of the auto theft and provided them with police report. Fees fees fees and more fees.
Reseña de Apartments.com
Administrador de la propiedad en The Fillmore Center respondió a esta revisión
Hello,
We are truly sorry to hear about your experience and the distress caused by the theft of your vehicle. The safety and satisfaction of our residents are incredibly important to us, and we take situations like this very seriously. Please know... that our team is actively reviewing the circumstances surrounding this incident, including the procedures in place for our secured parking facility. We understand how frustrating it must have been to continue receiving parking charges after such a difficult event, especially after submitting a police report. We would appreciate the opportunity to speak with you directly to resolve this matter and ensure any billing errors are corrected. Please contact our office at your earliest convenience so we can assist you further. Thank you for bringing this to our attention. Your feedback helps us improve and better serve our community.
Fillmore Center
415-921-1969