The Grove at Cherry Creek Park Apartamentos

I recently moved into The Grove at Cherry Creek Park and the experience has been frustrating from the start. Our community mailbox was broken into on July 8 and almost two months later it still has not been fixed. Residents have been left without reliable mail service, forcing me to open and pay for a UPS PO Box just to keep my businesses running. I have wasted hours of work time and miles on my car driving to the post office several times a week, sometimes spending two hours in line just to get... basic mail. Management has done nothing but point fingers at USPS while continuing to collect full rent and fees.

On top of rent, tenants are billed $150 each month in “community fees.” When I asked about this charge, I was basically told that it is what I signed up for. That response, combined with the lack of action on the mailbox, shows how little management cares about residents.

The maintenance team has no idea what they are doing. I have not had ice for two weeks, I have a broken ceiling fan, and a toilet that has been running non-stop. I put in a work order over a week ago and have received no response.

Neighbors are already moving out over these issues, and I regret signing a lease here. I would strongly warn others to look elsewhere until management can provide basic services and accountability. Lee mas

Too often leasing office personnel are unhelpful. Only one person seems to be able to answer any questions or access basic systems.

It's mid-summer and AC hasn't worked in 2 months, maintenance requests are not actioned in spite of repeated reminders with leasing office personnel.

The whole situation seems chaotic and poorly organized.

I just moved in here about a month ago and for the most part, it has been a great experience! The apartment is very nice and everything works properly.

My biggest issue has been communication with staff and parking. If you get off work and are home any later than 6:00 pm, good luck parking anywhere even remotely close to where you live. There is so much wasted space and the parking lots are just laid out in a terrible way. There is also a huge storage container that was just placed near my... apartment that takes up 6 entire spaces, even though we already didn't have enough spaces to park beforehand.

When first moving in, communication with staffing was great but now they literally won't get back to me about ANYTHING. I have a drain plug missing in my bathtub that they won't get back to me about (so I can't take baths in my new big bathtub) and I had a package stuck in the package locker for almost two weeks before I could get them to do anything about it after several phone calls, emails, and online message requests.

Other than that, it's a great apartment and I'm very grateful for where I live. Just wish I was actually able to find a parking space at night. Lee mas

The management here is terrible. The maintenance is equally as bad. They do nothing for the residents and are simply not friendly. There was a severe bird problem last summer and did not get it fixed until half way through this summer. Maintenance does actually fix anything.

This is by far the worst complex I’ve lived in. I’m going on two days without heat and now without running water. We got snow on 10/24 and my heat went out that same night. It’s now Monday 10/27 and an incompetent maintenance guy walked off the job at 1:30am instead of fixing my water heater. Only solution provided was access to an empty unit to use the shower OR space heaters since my apt is currently below 50 degrees. No definitive answer to when they will fix my water heater. All emails sent... out to the office have been ignored and no direct response from management has been given. The incompetence in management is insane. What a nightmare. What a disappointment. Lee mas