Park at Palmer Apartments

My roommate and I first moved in and on the initial walk-through, the apartment hadn't been cleaned. There was dried urine around both toilets and mildew above the shower (due to there not being a vent in the hallway bathroom). The primary bedroom (corner unit on the third floor) did not have a window screen for almost 2 months because maintenance would never come to replace it. When they finally did, they broke the screen and then we had to wait another month before they fixed it "enough to... work". I'm glad I don't have children, otherwise they could have fallen right into the parking lot. The AC unit in the living room leaked and they never fixed it, so we just had to live with either the heat, or leaking AC.

Then everything started going even more downhill once we tried to break our lease. In April, we had gone to the office to talk about different options and to see how much it would cost to move out early. Signed paperwork that day, saying we would be moving out by the end of May. Then maybe a week or two later, the ENTIRE OFFICE got fired and they "lost our paperwork". We sign the paperwork a second time, with SARAH the OFFICE MANAGER. She mentions that she will take care of it for us immediately, and that she's "so sorry for the inconvenience".

Middle of May, my roommate and I are ready to move out and turn in our keys. The day they take our keys, Jennifer had us sign a THIRD copy of the Notice to Vacate because they didn't have record of the SECOND ONE we signed. We, stupidly, didn't think to take a copy in case it happened again.

Now we're in the middle of July. I just got a notice that we owe almost $3,000 because they happened to lose the THIRD NOTICE TO VACATE! They said that we "abandonded" the apartment, never turned in our keys, and are trying to charge us for 2 months of rent, for a place we had given plenty of notice saying we would be leaving early.

My roommate and I went to the office today to get it figured out. The two options we got? Either pay them the $3k, or let it go to collections and figure it out from there. When I asked to speak to Sarah, the "manager" that took care of us the second time, I was told "we have investors coming in the next few weeks, and it's more important for her to figure that out instead." When I asked when I could expect a phone call, no answer. I asked to schedule an appointment, and I was told I wasn't allowed. Lee mas

I love how dog friendly it is . Even has a club house that is always clean ! The people in the leasing office is always helpful ! Vicky had no trouble helping me when I lost my key. They’re all so friendly . It’s a great community.

I was hesitant to move in due to the poor reviews, but it looked like management was new and making improvements. I was wrong. Here’s everything you need to know:

Pros:
- they painted the outside and as taking better care of the property cosmetically
- the apartments are comfortable and have updated appliances
- convenient location

Cons:
- management is punitive, condescending, and adversarial towards residents… then sends out flyers for free cookie events as if that will fix anything
- the... pool is absolutely disgusting and almost always closed
- the workout center has been open 2/8 months I’ve been here. If anyone does anything they don’t like they will just close it to everyone as punishment until the offender pays for damages (was told this by management)
- they do things like turn the water off without warning. They turned the hot water off in my kitchen for 5 days and when I called to ask for maintenance help was told they knew about this and never notified me.
- communication is inconsistent especially about important things
- laundry facilities got ripped out without notice and have not been replaced 2 months later.
- NOT a smoke free community. People smoke cigarettes extensively inside without enforcement. Had a neighbor that was told it was smoke free, her apartment smelled horrible, and she ended up having to pay to break the lease after a month. Management was horrible to her despite them being the ones not fulfilling the lease agreements
- they will tow your car without warning if you back into a spot or don’t move your car for 3 days
- dog poop everywhere around the grounds
- utilities for a 1 bedroom $150-200 and you have no control because it’s all lumped together for the entire complex Lee mas

I still live in this apartment complex and I'm counting down the days when my lease ends. When I first moved in, it wasn't bad, I mean it was nothing even close to decent living but rent was exceptional. However, as time went by, the apartments came under new management and became a nightmare to live here. The amount of changes going through the building looks good but in all reality they are screwing over all of their tenants. The reason I'm writing this is because today my car was towed... because of the new signs they put up the night before (probably). The sign states no backing in. I have no clue if that's supposed to mean that spot specifically or all spots because I found 1 little sign mounted on the wall right behind the parking spot. There was no text message about the changes to the parking lot rules or anything related. Things are only getting worse. I work 11 hours every day to make what I can so I can pay this ridiculous amount of rent. Lee mas

I have lived here for a year and a half, and this is the worst complex I've ever dealt with. When I moved in, I was quoted $75 to $80 for utilities. When the new company took over, my utilities spiked to almost $200 a month. I was paying the same for a single bed unit as a two bedroom unit (I know because I lived in both). It was outrageous and they could offer me no explanation as to why the price jumped so high except that I also had to pay for the lights in their pool, club house, and laundry... units. They have a tow truck that prowls the parking lot at night, looking for anyone with a toe out of line. I got towed for parking in a patch of dirt that their maintenance people park in all the time, because it was part of "landscaping". And of course, this tow truck company is based in FOUNTAIN so it costs $250 to get your car back. God forbid they find a company closer so you aren't getting charged as much for mileage. They also don't allow you to use your heat until October first. It's completely shut down until then. So a cold day in September? Too bad! You get to suffer through it. The laundry units are subpar, they don't drain correctly so your clothing is sopping wet, which means you get to pay extra to use the dryer twice per load. There seems to be no cohesiveness amongst the staff, so you get different answers to your questions depending on who answers the phone. They shut the water off almost once a week. Sometimes they give warning, sometimes they don't. I can't imagine what on earth is so wrong with the pipes that they can justify shutting the water off that much. It takes forever for maintenance to respond to calls. We had a huge water leak in our shower for about a month and a half and after we moved out, still nothing had been done about it. Our neighbors smoked in their apartment and choked us out, giving us horrible headaches, but the office refused to do anything, even though it was pretty clear which neighbors were doing it. I guess they don't care if their apartments are contaminated with smoke. And finally, the manager is horribly rude, once saying, "I don't have time for this!" and hanging up on my roommate.
Save yourself the headache and money, find a different place to live. Lee mas