Eviva on Cherokee

I have lived here for four years, and I can safely say that 2024 has been the worst year for Eviva. As of the creation of this post, the building is in a state of disrepair. We have near-daily hot and cold water outages, broken elevators that are not repaired until another elevator breaks, and broken garage door systems. The leasing and office employees ignore emails, and the out-of-control leasing managers pick fights. The community's utility bills double for no reason and with no data provided... to back it up. Eviva is a circus. If you sign a lease here, you will encounter issues like this. You have been educated. Lee mas

I strongly advise folks to avoid Eviva. It is poorly managed for what you pay, and working with the local community manager + general manager (as of April 2023) in resolving issues (caused by Eviva or contractors) has been painful and overly time consumptive.

I’ve had a number of disappointing experiences at Eviva, but the most frustrating incident was when a maintenance team entered my unit without proper notice for a repair while I was traveling. Not only did maintenance leave dry wall powder... all over my unit (that I had to clean) and a hole in the kitchen ceiling, but they also left my front door unlocked for five days while I was out of town. Fortunately all of my belongings were safe, but it was an invasive experience to say the least.

After spending a significant amount of time emailing and calling, Eviva finally offered to send a cleaning team to pick up after the mess that was made by maintenance. By this point I had lost trust in property management (this was the second time a maintenance team entered the unit without me knowing beforehand), so I carved out time from work specifically to be in the unit while the cleaning crew was scheduled to work. The cleaning crew didn’t show up at the time we agreed upon and we had to reschedule (ugh).

The icing on the cake was that Equity Apartments’ renewals team tried to increase my rent by $100/month as this entire process was going on. After spending several hours emailing/talking to regional and senior regional managers, the renewals team conceded and offered rent at a small discount.

For those of you running into issues with Eviva, I encourage you to try connecting with regional or senior regional directors/managers. In my experience, these people had greater willingness to help and improve my experience as a tenant. Lee mas

I can’t say enough how amazing the apartment as well as the staff is at Eviva on Cherokee.

We’re moving from Columbus, Ohio and took possession of our place before officially moving. We ordered a bunch of furniture and it got delivered way earlier than we expected. The staff made sure all our packages were secured in our apartment despite us being on one of the higher floors.

We arrived and was greeted by the amazing staff and couldn’t believe just how nice the apartments were. We have the... best view in all of Denver and the amenities are fantastic.

I am excited to call Eviva on Cherokee home! Lee mas

Beware moving into this building. Space and price are decent, but a rash of thefts from "secure" and locked storage units inside the "secure" building is a serious problem. Equity residential is non-responsive to resident concerns. They finally sent an email after months of bike thefts, and other items, from a garage that has security cameras but no attempt to provide any other type of security.The cameras are useless and do not provide any coverage of areas of theft. Residents are also... required to pay a locker fee for package delivery. Today we had an expensive iPhone delivered and signed for, but left with dozens of other packages in the open package room, no security and no email to let us know the package arrived. Do not rent here unless you do not care about your belongings being stolen and your security put at risk. Lee mas