27/1/26
Watch Out for Fake Reviews and Buried Complaints
There’s a clear pattern here: when a one-star review shows up, multiple generic five-star reviews often follow. Most of those positive reviews follow the same template, shout out staff by name, praise customer service, and say almost nothing about what it’s actually like to live here long term.
My experience has been very different. Issues promised at move-in went ignored, and basic problems dragged on without follow-up. Gym fans didn’t work for months, door handles were missing for weeks, and... at times you don’t even need a code to enter the building, which raises obvious security concerns. Meanwhile, money goes toward cosmetic upgrades instead of fixing everyday functional issues.
After I left a negative review, management suddenly became much more responsive, which says a lot about their priorities.
To be fair, the on-site staff and tour team are genuinely kind and doing what they can. They’re not the problem. The issue is upper management, accountability, safety, and reactive behavior instead of proactive care.
If you’re researching this place, check Yelp and read the detailed one-star reviews. They paint a more accurate picture than the vague five-star ones.
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