Point 21 Apartments

This place has some positives - good location if you like living downtown, nice neighbors, and friendly employees. Unfortunately it also has numerous issues.

Elevator outages are frequent and sometimes lengthy. Out of two passenger elevators and one freight elevator, only ONE passenger has been working the past 4+ weeks. With a building of this size, it means lengthy elevator waits and limited ability to move anything bulky (good luck if you’re moving in or out).

The fire alarm malfunctions.... It happens during the workday, it happens at 1am. It’s not constant but it does happen.

The building has a garage but the doors sometimes break. Sometimes they’re stuck open or stuck shut, sometimes the entrance one works but the exit one doesn’t. This can last for days, it can last for weeks. Building management will tell you the different reasons, they are just powerless to prevent the failures and slow to recover from them.

The building requires key fobs but the actual building security is poor. The entry and exit doors break, preventing people with their key fobs from accessing. Conversely, people can and do gain access the building without key fobs. Even worse, because elevators don’t require the fobs, once someone has access they can go almost anywhere.

The building isn’t managed well. You can’t look at the frequency of issues and arrive at any other conclusion. To be clear, the on-site office people are nice. But they aren’t the ones who call the shots, their corporate managers are. So far, the corporate management has been unable or unwilling to make the necessary changes. The message is that they don’t care about their residents. Lee mas

I have been living here since January 2023. They have an amazing staff with an amazing system. Jocelyn basically sold me through the phone and Tanner followed up and closed the deal! The maintenance group is very hard working. I put an a maintenance request thinking it would take days and they came within the hour to fix the issue and even any other issues that came to my mind. They have 24/7 security I believe as I see them all the time. I did a lot of research before moving here and you simply... won't beat the price for what you get. While living here I have got 2 noise complaints from a crazy lady which is only like one percent of the building as everyone else is amazing here. When I was told of the noise complaint Tanner handled it with extreme professionalism to let me know, which I respect. The staff always handles everyone's concerns and treats everyone with respect as anyone should. They always gave me the best service possible. I recommend living here if you want to truly experience downtown living. Lee mas

Where do I begin? Here's a brief list of what you can expect:

- Extremely expensive parking ($125 per spot).
- While it may look nice, all of the appliances and cabinetry are very low quality and break constantly.
- Speaking of breaking, the elevators, pool, hot tub, and rooftop patio amenities are constantly breaking and out of service. So, move here if you like walking up and down flights of stars and paying for amenities you can never use.
- The apartment proclaims the underground parking is... secure, but the homeless population around the apartment (which is quite large) or drunk people wandering from Larimer St can quite easily get into the apartment.
- Because anyone and everyone can get into the apartment complex easily, car break-ins and robberies are quite common (my laptop was stolen out of my car, my wife's purse with all of her cards was stolen, and I've witnessed multiple broken car windows).
- Robbery isn't the only crime you can expect, within the past six months of living here (2022 - 2023), there have been four shootings blocks from our apartment. In fact, one person was shot and killed right in front of the apartment building.
- To make matters worse, the apartment staff are not very helpful and have a very high turnover. We've sent multiple emails and left multiple voicemails that have never been answered.
- If you accidentally get locked out of your apartment, good luck! Because Point 21 uses electronic locks and FOB keys and there's no locksmith in Denver that works with electronic locks. Nor does Point 21 staff have a master key...So, just don't get locked out!
- Finally, while the Point 21 groundskeeping staff do a decent job of making the apartment complex appear upscale and clean, in reality, that's not the case. Because of the previously mentioned homeless population, there's trash and excrement all over the surrounding sidewalk of the complex. The dumpsters behind the building are constantly being torn through with trash being thrown everywhere (we even saw a dumpster fire once). The stairwells are absolutely disgusting and smelly. And, the alleyway entrances to the stairwells are a popular place for the homeless to use the bathroom (we once had to beg the staff to clean up human excrement from the stairwell entrance).


Lee mas

We’ve lived in the building for three years and haven’t had an issue until the new management. Like the other reviews EVERYTHING is broken. That’s not the worst part though. The building has been absolutely infiltrated by homeless people. There is no 24 hour security and when we called the hotline to report a homeless man inhabiting the garage we were told they couldn’t do anything since it was outside of the contract hours so we got an extra resident for at least a nigbt. It is a major safety... concern, our cars have been broken into multiple times. There have been multiple other homeless people in the building and trying to break into apartments. The cherry on top is they raised rent 15% with all this nonsense going on. please do not move here, save yourself a headache. Lee mas

Used to be a great place to live. New management took over in 2022 and the whole building has fallen apart. If you love no amenities, broken elevators, management not taking responsibility for anything and the homeless people taking over the property and using it as a bathroom/drug use spot then this is your spot. Don't be fooled by the photos and the updated painting and hallways. They could've used the $ to fix the 3 month broken pool, elevators, secured locked doors, security cameras, useable... garage doors to park your car, etc. Property is aware and still nothing is being done. Spend your hard earned money at a place that fulfills your lease contract. Nothing is there fault here. Lee mas