6/8/25
Do Not Live Here
The location is great and building/apartment is nice, for the most part. This place was amazing to live at before Cortland took it over last year.
Problems Since Cortland Took Over: Construction, Stolen packages, Stolen Vehicles (Lies about Cameras), Pool/Hot tub, Maintenance Requests, Leases Renewals, Trash/Smell
- Construction
We have had to deal with an extremely loud construction crew starting their work at 8am on the dot for multiple weeks. One of us works late into the night - we were... never given notice of this. This was not a problem before they took over.
-Stolen packages
Multiple packages stolen, worth 100s of dollars. Cortland has been stating for the last 6 months that they are putting lockers in place, yet no other offer of reprieve. This was not as big a problem before they took over.
-Stolen Vehicles (Lies about Cameras)
My roommate had his truck stolen and then separately had his gas tank drilled into and drained of its gas. Both times we reached out for camera footage and were told the cameras we not functional. Meanwhile they state publicly they have cameras and are trying to ensure residents protection.
-Pool/Hot tub
The pool and hot tub are under maintenance more often than they are open. Don't expect to have them reliably working. And if they are "working", the water is often cold and even green/discolored. This was not a problem before they took over.
- Maintenance Requests
Slow to respond and get the job done. Though this is mainly due to them being unable to have a full staff of workers (they hate working here). This was not a problem before they took over.
-Leases
Everyone is being kicked out of their apartment due to management deciding that EVERY apartment needed a face lift and remodeling. Therefore once your lease is up, they are demanding you either leave the apartment or to move into a renovated unit at a min of $300 extra a month. This was not a problem before they took over.
-Trash/Smell
Trash is consistently left in the hallways. Since the hallways are indoors, the smell permiates throughout the building and stinks. The dog poop bins they leave outside the entrances/exits aren't often cleaned or replaced, so it smells strongly of poop when you are walking in/out. And then you have to deal with the trash smell in the hallways. (This one was a problem before they took over)
Reseña de Apartments.com
Administrador de la propiedad en Cortland Belmar respondió a esta revisión
Thank you for taking the time to share your feedback. We truly value hearing from our residents, even when the experience falls short of expectations, as it helps us identify areas where we need to improve.
We sincerely apologize for the... frustrations you've encountered since the management transition. Your concerns regarding construction noise, package security, vehicle safety, maintenance response times, lease renewals, and cleanliness are all valid, and we take them very seriously.
Here’s how we’re actively working to address these issues:
We understand how disruptive this has been, and while upgrades are essential for long-term improvements, we’re working with contractors to ensure better communication and minimize early-morning disruptions. We will also ensure that residents receive proper notice for future work.
We recognize how upsetting package theft can be. The package locker system is currently in progress, and while we regret the delay, we’re expediting its installation. In the meantime, we’re exploring alternate secure delivery solutions to offer residents more immediate relief.
Safety is a top priority. We are in the process of upgrading our camera system to ensure full functionality across the community. We apologize for any miscommunication regarding availability of footage and are working to increase both transparency and reliability in this area.
We’re aware of the inconsistencies with our amenities and understand the disappointment. Our service team is addressing the underlying issues to ensure that both the pool and hot tub are safe, clean, and consistently operational moving forward.
Staffing challenges have impacted response times, and we apologize for the inconvenience this has caused. We are actively hiring and training additional team members to better serve you and reduce delays.
We understand how frustrating this process can be. Our goal is to provide upgraded, modern living spaces, but we also recognize that affordability and stability are important. We are always open to discussing renewal options and will do our best to support residents through these transitions.
Keeping our community clean and odor-free is a shared priority. We’ve increased oversight of trash collection and are implementing stricter schedules for hallway and pet waste area cleanings.
Again, we’re truly sorry for the negative experiences you’ve had, and we appreciate your patience as we work to make meaningful improvements. If you’re open to it, we’d love the opportunity to speak with you directly and find ways to make things right.
Please feel free to contact the leasing office or email us at belmar@cortland.com so we can personally assist you.
Sincerely,
Cortland Belmar
