Cortland Belmar

Property Manager at Cortland Belmar responded to this review

Hi Kacy,

Thank you for sharing this feedback. We understand how frustrating these experiences have felt for you, and we want to be sure we address what you’ve mentioned as accurately as possible.

We reached out to you directly in early February to… go over each of the concerns you noted so we could understand what happened and confirm what still needed attention. When we were unable to connect, an associate attempted to call you again the following day, but we did not receive a response. We are still hoping to have that conversation so we can understand your current concerns and determine what remains unresolved.

Regarding the items you listed, the service requests submitted for heating, cooling, and plumbing were completed at the time and closed once the work was finished, so we need to speak with you to verify whether new issues have developed or if something needs to be revisited. Our team does remove snow and ice and cares about the safety of our residents. While weather conditions can sometimes delay our team's response time, we assure you that addressing snow and ice as soon as possible is always top of mind.

For the instances where our service team entered your home, the situations you may be referencing were either an emergency water leak or scheduled preventative maintenance, and notifications were sent out in both cases.

We are still more than willing to talk through everything with you so we can get a clear picture of what you are experiencing now and how we can support you. Please reach out when you are able so we can work through this with you directly.

-The Cortland Belmar team Read More

Property Manager at Cortland Belmar responded to this review

Thank you for taking the time to share your feedback. We truly value hearing from our residents, even when the experience falls short of expectations, as it helps us identify areas where we need to improve.

We sincerely apologize for the… frustrations you've encountered since the management transition. Your concerns regarding construction noise, package security, vehicle safety, maintenance response times, lease renewals, and cleanliness are all valid, and we take them very seriously.

Here’s how we’re actively working to address these issues:

We understand how disruptive this has been, and while upgrades are essential for long-term improvements, we’re working with contractors to ensure better communication and minimize early-morning disruptions. We will also ensure that residents receive proper notice for future work.

We recognize how upsetting package theft can be. The package locker system is currently in progress, and while we regret the delay, we’re expediting its installation. In the meantime, we’re exploring alternate secure delivery solutions to offer residents more immediate relief.

Safety is a top priority. We are in the process of upgrading our camera system to ensure full functionality across the community. We apologize for any miscommunication regarding availability of footage and are working to increase both transparency and reliability in this area.

We’re aware of the inconsistencies with our amenities and understand the disappointment. Our service team is addressing the underlying issues to ensure that both the pool and hot tub are safe, clean, and consistently operational moving forward.

Staffing challenges have impacted response times, and we apologize for the inconvenience this has caused. We are actively hiring and training additional team members to better serve you and reduce delays.

We understand how frustrating this process can be. Our goal is to provide upgraded, modern living spaces, but we also recognize that affordability and stability are important. We are always open to discussing renewal options and will do our best to support residents through these transitions.

Keeping our community clean and odor-free is a shared priority. We’ve increased oversight of trash collection and are implementing stricter schedules for hallway and pet waste area cleanings.

Again, we’re truly sorry for the negative experiences you’ve had, and we appreciate your patience as we work to make meaningful improvements. If you’re open to it, we’d love the opportunity to speak with you directly and find ways to make things right.
Please feel free to contact the leasing office or email us at belmar@cortland.com so we can personally assist you.

Sincerely,
Cortland Belmar Read More

Property Manager at Cortland Belmar responded to this review

Hello,

Thank you for taking the time to visit our community and share your feedback with us. We regret to hear that your experience at Cortland Belmar did not meet your expectations. Even though we are currently undergoing renovations, we strive to… satisfy our current and future residents.

Please feel free to reach out to us directly at belmar@cortland.com at your earliest convenience so we can discuss how we can improve your experience. We genuinely look forward to the chance to turn this around for you.

Warm regards,
Your team at Cortland Belmar Read More

Property Manager at Cortland Belmar responded to this review

Hi, thank you so much for taking the time to share your feedback with us! Please feel free to reach out to us at belmar@cortland.com if you ever need anything at all. - Your team at Cortland Belmar - Your team at Cortland Belmar