Emblem at Christiana

My experience with the leasing office at this apartment complex has been extremely disappointing. The staff seem untrained and uncoordinated—every representative provides different and often conflicting information.

As my lease was ending, I encountered numerous unexpected charges due to delays and mistakes on their part regarding lease extension communications. Despite these issues clearly being caused by their lack of timely response, they refused to acknowledge their mistakes and still... imposed hefty fines.

Email communication is almost nonexistent—they rarely respond, even after repeated follow-ups. When I visited the leasing office in person, they simply instructed me to send an email, which again went unanswered. This cycle of poor communication and lack of accountability is incredibly frustrating.

I would not recommend this place if you value transparent communication and fair Lee mas

If you like hot water, do not live here. Place looks good and is conveniently located near several very cool places with easy access to 95. However, maintenance never responds to tickets. I've had a ticket on their portal for 5 weeks now without any kind of response, not even an acknowledgement. Pretty sure the hot water heater is on vacation mode so anything more than 10 minutes of hot water a day is out of the question, which really sucks for a 2 person apartment.

I’ve lived at emblem for the past year and it’s been nothing short of exceptional! Any issues that residents have had, the management addresses immediately, such as parking and slippery stairs. Residents complained and it was fixed within a month or two! Jazmin and Mag have been amazing, understanding and so helpful! The apartments are very modern, on top being in a convenient location. There are wonderful amenities as well as a great sense of community. I feel very safe with the keyless entry,... very well lit grounds and quiet neighbors. I’d recommend emblem to anyone, younger or older! Lee mas

I just moved in and I have to say that if living here is half as nice as my experience with the leasing staff I am in for a wonderful life. Amber was absolutely wonder! Walked around in the pouring rain to show apartments. Her feet and shoes were soaked and not a negative word. I had to change plans last minute and move in earlier and the entire office team got behind the change and made it happen. By mistake, I arrived early to use the game room/lounge. The team on site recognized me as a new... tenant, opened the door, allowed me to have coffee and watch TV since my service had not been set up. What a wonderful team at Emblem! I appreciate everyone's help!! If this is what I have to look forward to I will be very happy here!! Thank you everyone at Emblem!! Regards, Don Lee mas