30/4/25
Verified Renter
The management is horrible, problems are rarely solved and require MULTIPLE follow-ups. The gate is broken 99% of the time, however is still used as an inconvenience to residents. Problems are solved on the basis of what's more important to management than to the residents. Everything takes much longer to get fixed than it should, i.e. our pool grill has been broken for at least a month, and "just got approved" to be fixed. My rent goes up yearly, with no improvements made to either the property... or my apartment.
Reseña de Apartments.com
Administrador de la propiedad en Avana Coachman respondió a esta revisión
Dear Valued Resident,
Thank you for your email and for sharing your concerns with us. We understand your frustrations and sincerely apologize for the inconveniences you’ve experienced.
We are currently working on these issues to get them up and... ready for use as quickly as possible. We recognize th at communication and timely resolution have not met expectations, and we are actively working to improve both.
Your feedback regarding the gate, the pool grill, and the general maintenance process has been noted and will be shared with our management team. While some repairs may require longer approval processes, we agree that delays like the one you mentioned are not acceptable and must be addressed.
Please know that we value our residents and are committed to making meaningful improvements. If there are specific unresolved issues in your unit or the community that need immediate attention, don’t hesitate to reach out directly—we want to ensure your concerns are addressed properly.
Thank you again for your patience and for bringing these matters to our attention.
Best regards,
Avana Coachman Management