13/10/25
Verified Renter
The apartment itself is beautiful and spacious. Nice pool and amenities. Amanda at the front office is very nice. However, ever since I moved in I’ve been having issues with maintenance, their poor costumer service and the delay on getting things done. Main gate and elevator in my building have been broken for a couple of months now. I am also still waiting for them to come in to fix some things from my move in inspection, which also took them a while to come inspect. I actually met a couple... from my building that said they’ve lived here for almost 3 years, they mentioned some issues that they’ve been having and how “it’s been one thing after the other”. That’s scary to hear! I picked this place so carefully before moving in, to make sure it was a place I’d stay a while, so I’m just disappointed. Overall, the place is nice but maintenance team makes you rethink before suggesting this place for someone to move in to.
Reseña de Apartments.com
Administrador de la propiedad en Prime respondió a esta revisión
Thank you for taking the time to share your feedback. We’re truly glad to hear you enjoy your apartment, the amenities, and your interactions with our team, especially Amanda. We understand your frustration regarding the maintenance delays, and we... sincerely apologize for the inconvenience.
Please know that we’re actively addressing the elevator and gate repairs, as well as ensuring all pending move-in items are completed as quickly as possible. Our goal is to enhance your experience and ensure your home remains a place you’re proud to live in.
We appreciate your patience and the opportunity to improve — your feedback helps us serve our residents better every day.
