4/10/23
Bad management
The staffing and management is terrible. I live here for about 2 months and then I move out due to a job transfer. Every unit here has a smart lock but my unit doesn't (the excuse was that it was on back order and none was available, I never receive a smart lock for the door from day of moving in until day of moving out).
I put down a deposit to rent the unit and then I was told it could be void if you applied for their services. In which I did sign up to void the deposit but that didn't... happen, I still have to pay for the services and the full deposit which is a bummer when they lied to you about it. I never receive the deposit back as they say it was put toward fixing the unit upon my department and nothing was damage when I left, so basically I lose the deposit I put down.
Overall I don't recommend renting here since there are a lot of fee you have to pay for. From parking, to mailbox fees, among other housing utilities fee. You'll end up wasting more than you would think for renting their unit out. I give this place a 1 star.
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Administrador de la propiedad en Arbors at Lee Vista respondió a esta revisión
Hello, thank you for taking the time to leave a review and apologize we have fallen short of your expectations.
Our primary goal is to ensure a smooth and hassle-free moving experience for our customers. To achieve this, we rely on detailed... move-in sheets to document the condition of the property at the beginning of the lease. It's important to note that we only charge for cleaning and damages that are not listed on the move-in sheet. The move-in sheet serves as a critical reference point to establish the baseline condition of the property. Any discrepancies between the condition documented on the move-in sheet and the condition at the end of the lease are carefully evaluated.
If you believe you have been charged incorrectly or have questions about specific charges, we encourage you to reach out to our billing department. They will be more than happy to review the charges with you and provide any necessary clarifications. We are committed to transparency and fairness in our billing process, and we want to ensure that your concerns are addressed in a satisfactory manner.
Our aim is to maintain a positive experience for our residents, and your feedback is vital to helping us make improvements. Kind regards, Anita – WeCare@udr.com.
