Sanctuary Cove Apartments

Even if maintenance comes to fix your issue on the first report (it averages 3 attempts before I see someone...) they do the cheapest "fix" possible. We recently had our kitchen sink leak and cause mold to grow in the cabinet...and they just painted over the mold and nailed a new board on top.
The property manager, Laura, is terrible. She doesn't answer questions when it matters and only abides by which portions of the lease matter to her. Violations are rampant - especially parking - and she... does nothing. She does, however, change the language in legal documents when you're her target.
The lake is filled with trash and mold and whatever else gets in there - it's gross, albeit colorful, to look at. The grounds are covered in more dog poop and weeds than actual landscaping. Lee mas

Did a blind move and found Sanctuary Cove in West palm beach on the internet. I was worried about not being able to see the apartment until I moved in. The office ladies were wonderful and answered all my questions in a very friendly manner. When I arrived I was so surprised to see that the apartment was as good as you see in the pictures. The rooms are spacious and the roman tub in the main bathroom is glorious. The little private beach is beautiful and the views are amazing. Everyone I have... met walking around the walking path are friendly and welcoming. This is the best apartment I have ever lived in. If you are looking to relocate to the Pam beach area i FULLY and COMPLETLEY recommend choosing Sanctuary Cove as your new home.
Lee mas

Management is very poor. Every time we went for any sort of assistance we were met with sarcastic, disrespectful responses. Specially from Monica, instead of assisting and being helpful, she is not only useless but has no professionalism whatsoever. When we moved in the apartment was infested with German roaches, both the ac and the water heater did not function. There was a putrid smell coming from the kitchen sink. Regardless, we decided to stay. However, at the moment of our lease end, we... were not given a notice until it was almost a month out of our lease expiration. And they wanted to raise the rent by about 1k, keep in mind maintenance has to be called once a month because of all the constant issues. Don't move here unless you want to deal with useless, unprofessional people and you like German roaches all over the apt. Lee mas

4:00 am I woke up to an entirely flooded unit (every room!!!). Called the 24 hour emergency service for 2 hours. No response. Had to shut breakers off because of electrical power cords under water. Sat in a dark unit with no AC calling the emergency line for 2 hours. Had yo wait another hour for maintenance and another hour for remediation. And they only sent 1 person. Rents were jacked up over 40% and you can’t even get emergency service in a true emergency. Oh and the management does not turn... off water in vacant units leaving occupied units vulnerable to these types of incidences. Lee mas

My daughter lives here currently, and I’m so grateful her lease ends soon. Major issues with cockroaches/pests inside apartments (management has tried to help with this). Cigarette butts on the ground littered everywhere. The buildings have thin walls so you can hear the neighbors walking around or flushing their toilets 24/7. Very sharp and dangerous rocks on their small private beach. Very rude management. The list goes on and on. The location is great, but the living conditions are not.