27/8/25
Terrible communication and lack of professionalism
I wish I would have read the reviews before paying the $300 application fee only to be left in the dark for 3 days. Upon asking if we could just withdraw our application fee and not apply, we were told that the leasing agent would speak to her manager, we never received a call back and when I finally got another agent on the phone, we were told that our application was canceled. We asked about canceling but didn't officially cancel it. I was told I was lucky that I wasn't charged more. There was... NO communication and quite frankly, upon reading these reviews and speaking with other young professionals in the area, I think we dodged a bullet. I would HIGHLY recommend looking elsewhere. This office had 0 regard for our business and the fact that we paid the application fee only to be ignored and then dropped without our consent is really bad business and shows that they don't have the man power or professionalism necessary to do their due diligence or handle applications in a timely manner. Angry that we gifted them $300 but thrilled that we don't have to live here.
Reseña de Apartments.com
Administrador de la propiedad en SkyHouse Channelside respondió a esta revisión
We’re sorry to hear you were dissatisfied with your experience at Skyhouse Channelside. After reviewing your file, it looks like your application was submitted on July 26 and a cancellation request was made on July 29, before the process could be... completed. While application fees are non-refundable, our team did reach out to help finalize your application and were excited to welcome you as a resident, but you failed to complete the verification of income portion.
We understand plans can change and we apologize for any confusion along the way.