23/1/26
Nice place, terrible assistant manager
The location is convenient, situated next to Avalon and downtown Alpharetta. The leasing team was good, always professional and helpful.
However, there were ongoing issues. I lived next to the tennis courts, and the lights were broken and would not turn off. This issue persisted for a couple of months and was only addressed after I raised the concern again; even then, it took two additional weeks to resolve. I also encountered cockroaches from time to time, though maintenance was quick to come... out and spray.
When my lease came up for renewal, Emely the assistant manager offered the same terms as my previous lease & did not negotiate. At the time, other size apartments were over $100 cheaper a month in the complex. When I decline, they listed the apartment at a cheaper price online.
Fast forward to move out day, I received news of my father’s passing. Scrambling to get home, which was out of state, I accidentally dropped off the wrong keys. I tried multiple times contacting via phone and email to return their keys and get my keys back. No answer for over a week and then I received an email saying I owe over $600 for moving out! Finally I was able to contact after calling the corporate office and making a big deal. Emely was heartless and terrible, she handled the situation poorly and didn’t return my keys.
If you choose to live here I recommend working with anyone but her.
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