The Brooke

I have rented here for 4 years with no problem and when the problem occurred they want to undermind the situation. I have attempted to show them ans explain to them that there are roaches in my apartment that's coming from neighbors and has now infested my home. I expressed for months. The outside breeze ways a nasty and gross. Nobody cleans outside and keeps it up. They sent a manager over for massey pest to evaluate the situation. He came in and said I didn't see anything crawling he came in... for 3 minutes look didn't move anything i explain I have pictures at night when they on the counter dishwasher, wall . It's unacceptable I should not have to live like this. I explain to them about my phobia and I asked to be release without penalties and they denied based on the lie. That massey told. When I habe pictures and proof. Nobody returns my calls, or emails regarding this manner. It quite sad. And unacceptable. I would have love to continue to stay. But pacs.apt management does not look out for the tenants at all. They say I can break my lease but it will be fees and I don't get my deposit back. Wow crazy and I'm not even the cause of the situation! Lee mas

Management and staff are incredibly unresponsive and unhelpful. On my move in day, the entire apartment was dirty and I had to have all of the carpet replaced. AC was out for a month before they finally replaced the unit. I had a whole list of issues I brought to the manager and not once were they addressed, despite him telling me he would call me back about them. I should've asked for money off my first month of rent or something, because the things I had to deal with my first month here were... ridiculous.

The complex itself is dirty (trash in hallways, sidewalks, etc.) and trash compactors are piled up every weekend. Gates are broken every other weekend so thieves are able to come in and steal people's packages. Pest control is a joke and so is having to pay $45 a month for "trash" and "trash valet". The complex overall is not a good place to live. It's poorly managed, dirty, and unsecure.

Seriously, choose somewhere else to live. Lee mas

Well, hands down the worst place I have ever lived. I have had to deal with my debit card being stolen (mail was stolen out of onsite mailboxes), gun violence (the neighbors I share a wall with) and overall disrepair and dirtiness of the property(e.g. pools closed because they failed county safety inspection). Mgmt is rude and unresponsive. Maintenance does a poor job of “fixing” things. The halls are disgusting, the gates go in/out of service, the list goes on. They changed mgmt over the last... year and things have stayed the same, likely because they kept the same mgrs employed, though they switched companies, smart. Really not sure how they have such a high rating. I promise you, it’s not accurate. Lee mas

They will never give any updates in a timely manner. The office is always empty. I was expecting more from them! They’ll tell you they’ll something but never do it. Very disappointing.

The Brooke is a dumpster fire. I used to like living here until Greystar took over. Their ability to manage this property is a joke.