Westmount at Ashwood Apartamentos

Hello,
Thank you for sharing your honest feedback with us. We’re truly sorry to hear about your frustrations regarding cleanliness, maintenance timelines, security features, and communication with our office. These are all very important aspects of... creating a safe and welcoming community, and it’s clear from your comments that we have fallen short of expectations.
Please know that many of the concerns you’ve raised are either being addressed now or have already been resolved. We’ve increased focus on cleaning common areas, improved procedures for timely work order completion, and are actively working on the functionality of gates and doors. We are also reviewing our office coverage to ensure residents are able to reach our team consistently.
Your input is invaluable in helping us identify where we must improve, and we greatly appreciate your patience as we continue making changes. If you’d like to discuss your specific concerns further, I’d be happy to connect directly at 678.579.0433 or westmountashwoodpm@greystar.com.
Sincerely,
Ruben Arguello
Property Manager
Westmount at Ashwood Lee mas

Hi there,
Thank you for the wonderful feedback! We’re so glad you appreciate our communication and updates — keeping residents informed is always a top priority.
— Ruben Arguello
Property Manager

Hello,
Thank you for sharing your feedback. We’re glad to hear that maintenance response times have been strong and that your overall living experience so far has been positive. At the same time, we sincerely apologize for the frustrations you... encountered during the application and move-in process, as well as the need for follow-ups on some maintenance requests.
Please know that we are actively working to streamline the move-in experience for future residents and to ensure that maintenance issues are resolved correctly the first time. Your feedback helps us identify where improvements are most needed, and we truly appreciate your input.
Sincerely,
Ruben Arguello
Property Manager
Westmount at Ashwood Lee mas

Hi there,

Thank you for taking a moment to leave your feedback. I’m really sorry to hear that your experience hasn’t been as comfortable as it should be, especially due to the water damage in your unit.

I’m the new Community Manager here at... Westmount Ashwood, and I’ve only recently stepped into the role—but I’m already reviewing concerns like yours to make sure nothing falls through the cracks. If this issue is still ongoing or wasn’t resolved the way it should’ve been, I’d really like the chance to look into it personally.

Please feel free to reach out to the leasing office or ask for me directly—I’m here to help and want to make things right where we can.

– Ruben, Community Manager
Westmount Ashwood Lee mas