21/7/25
Poor management
The absolute most incompetent group of non workers running the office. No way to get help during emergencies and repairs are never completed. No one is ever in office and no voicemail system to
Leave messages. Not recommended if you want a place to live.
Reseña de Apartments.com
Administrador de la propiedad en Mason Augusta respondió a esta revisión
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and regret that we did not meet your expectations.
We understand how important timely communication and completed repairs are to our residents.... Your concerns are being taken seriously, and we are actively reviewing our office procedures to improve responsiveness, ensure staff availability, and enhance support—especially during emergencies.
We would appreciate the opportunity to speak with you directly to better understand your experience and work toward a resolution. Please feel free to contact us at masonaugustamgr@greystar.com, or visit the office at your convenience.
Thank you again for bringing this to our attention.
Sincerely,
Mason Augusta