Mason Augusta

Thank you so much for your kind words! We're thrilled to hear that you've had a wonderful experience at Mason Augusta Apartments. Our team takes great pride in creating a welcoming and well-maintained community, so it's great to know that our staff,... events, and cleanliness have stood out to you. We truly appreciate you being a part of our community and look forward to continuing to make your experience a great one. Lee mas

Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that your experience at Mason has been such a positive one. Our entire team—from leasing to maintenance—works hard to provide a welcoming, responsive, and... professional environment, and it’s incredibly rewarding to know that effort is recognized and appreciated.
We’ll be sure to share your compliments with Maggie—she’ll be thrilled to hear your praise—and with Jason and Mark, who truly take pride in their work. Knowing that the move-in process was smooth and that your maintenance needs have been met with care means a lot to us.
Thank you again for being a valued part of our community. We're grateful to have residents like you and are always here if you need anything!
Warm regards,
The Mason Team Lee mas

Thank you so much for your continued residency at Mason Augusta over the past three years, and for taking the time to share your feedback. We’re glad to hear that your new two-bedroom apartment is working out overall.
We appreciate you noting the... housekeeping concerns. While we always aim to provide a clean and comfortable home upon move-in, it’s clear we missed the mark slightly this time. Please know that your feedback has been shared with our team so we can make improvements moving forward.
If there’s anything we can do to assist you further or make your experience even better, don’t hesitate to reach out. We’re always here to help.
Warm regards,
Carissa Dickson
Community Manager
Mason Augusta Lee mas

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and regret that we did not meet your expectations.

We understand how important timely communication and completed repairs are to our residents.... Your concerns are being taken seriously, and we are actively reviewing our office procedures to improve responsiveness, ensure staff availability, and enhance support—especially during emergencies.

We would appreciate the opportunity to speak with you directly to better understand your experience and work toward a resolution. Please feel free to contact us at masonaugustamgr@greystar.com, or visit the office at your convenience.

Thank you again for bringing this to our attention.

Sincerely,
Mason Augusta Lee mas

Thank you again for taking the time to let us know how we did. We hope you have a great day!