4/9/26
Verified Renter
I love all of the amenities in the neighborhood as a whole, but the Management could do more for their residents. Since I moved into this unit, my AC has been broken. The only thing that has been done is a mobile unit in the window window doesn’t adequately work. They constantly send maintenance men to to check on my AC, but it requires far more attention. I’m very disappointed, considering they are going up on my rent and I have been without proper air condition since living in the unit.
Review from Apartments.com
Property Manager at Mason Augusta responded to this review
Thank you for your feedback. We’re glad to hear that you’ve been enjoying the neighborhood amenities, but we’re truly sorry to learn about the ongoing issues with your AC.
We understand how frustrating and uncomfortable it must be to deal with... inadequate cooling, especially over an extended period. While we have attempted temporary solutions and maintenance visits, it’s clear that this situation requires a more thorough and permanent resolution.
Please accept our apologies for the inconvenience you’ve experienced. Providing a comfortable living environment is a top priority for us, and we take your concerns seriously. We would like to escalate this matter immediately to ensure your AC is properly repaired or replaced as soon as possible.
We also understand your concerns regarding the rent increase, especially given the circumstances. We encourage you to contact our office directly so we can work with you and address both the maintenance issue and your concerns more personally.
Thank you for bringing this to our attention—we appreciate your patience and the opportunity to make this right.












