6/8/25
Verified Renter
This community is so cheaply built that I can hear everything and the neighbors above me are the worst when it comes to stomping, jumping, banging, all type of noises you can think of. I emailed the front office and was completely ignored, I spoke to one of the team members face to face and was told they were going to look into it, still nothing, I then called and spoke with someone who practically told me there’s nothing she can do about it unless it’s after hours smh. I like the place but just... that part makes me hate living here. I cannot get no peace of mind living here.
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Administrador de la propiedad en Emblem Riverside respondió a esta revisión
Thank you for sharing your concerns — we’re truly sorry to hear how disruptive this has been for you. We understand how important peace and quiet is in your home, and we never want you to feel ignored or dismissed.
Please know we take all noise... complaints seriously, but in order to take proper action, we do need to review any recordings or documentation to ensure we handle things fairly and respectfully. Without that, we can't move forward with direct action. Additionally, for disturbances outside of office hours, Douglas County Police is the appropriate contact to help in real time.
We understand your frustration with the building’s structure and sound insulation, and we know that ongoing noise can be deeply upsetting. We want to work with you to find a solution — let’s reconnect on Monday so we can discuss any recordings or further steps we can take to support you.
– Emblem Riverside Team
