29/12/22
Not what it was
Front office staff is pleasant but when it comes to any issue the comment of "look at your lease agreement" is used too often and there is absolutely no flexibility or consideration. Official communication is misleading and confusing.. Costs keep going up and service keeps going down. The facility is not being maintained and looks run down and the smell of weed is a common occurrence. Moved in and had major issues with washer/dryer and oven. They agreed to fix all. Paid $400 pet fee and our... dog passed away after living there for one month but they refused to give us any money back. Walls and floors on each floor need to be cleaned! Lobby furniture needs replacement since worn and ripped. Overall - good location, smiling faces in the main office but it's a rental - you are treated as a rent roll and that's it.
Reseña de Apartments.com
3 personas encontraron esto útil
Administrador de la propiedad en Aston City Springs respondió a esta revisión
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your stay at Aston City Springs. We will use this as an opportunity to improve. We'd like the opportunity... to discuss this with you. Please reach out to us at (770) 799-6622 at your earliest convenience to discuss how we can turn your experience into a positive one.
