Legacy at Fox Valley Apartments

Beware of Deceptive Practices at Legacy at Fox Valley Apartments – Move-In Day Disaster (March 12, 2025)

On March 12, 2025, I moved into Legacy at Fox Valley Apartments, expecting a clean, well-maintained unit as promised during my tour. Instead, I was met with severe issues that made the unit uninhabitable from day one.

False Advertising & Poor Move-In Conditions

Before signing the lease, I was shown well-maintained units and assured that all apartments were identical in cabinetry,... appliances, and condition—this was a blatant lie. On move-in day, I encountered:
• Filthy Conditions: Oily residue and dirt inside cabinets, grease buildup in the oven, and stained carpets with visible spots.
• Poor Maintenance: The kitchen sink was leaking, with wilted wood underneath, indicating prior water damage that was never properly repaired.
• Loose Cabinets & Fixtures: Cabinets were poorly installed or barely attached, and fixtures throughout the unit were unstable.
• Dryer Fire Hazard: The lint trap was full of debris, showing it had never been cleaned—posing a serious fire risk.
• Structural Neglect: The balcony wood was so rotted that it broke off during the walk-through. Management failed to disclose this issue beforehand and only revealed that repairs wouldn’t happen for months.
• Missing Window Screens: Several windows throughout the unit had no screens, preventing proper ventilation and insect control.
• Pest Concerns: Within hours of moving in, I spotted centipedes in the hallway and ants near the windows, despite claims of preventative pest control.

No Real Solutions, No Accountability

Despite giving Legacy ample opportunity to resolve these issues, they failed to act promptly or offer a real-time solution. No comparable units were available, and no immediate repairs were made. Instead, I was left with an apartment that did not meet basic move-in standards.

If you’re considering renting here, beware. They will show you pristine model units, make empty promises, and leave you stuck in a unit that does not reflect what was advertised. Save yourself the frustration—look elsewhere! Lee mas

I got so good experience. Nice location, staff is so good, and comfortable apt

We have lived in this community for over 2 years and since the changes with the property management they are charging for every little thing. You have to pay for property maintenance, monthly service fee and now we will pay for community based allocation of electricity and gas. We have to pay rent and then all the other things that they want their renters to pay. We will not be renewing our lease as enough is enough. They are making it impossible for people to live in this community. Stay away... and look elsewhere. You will regret moving here as things will become more costly and they will find ways to charge everything to their renters. Lee mas

Poor communication is a shame. Area not safe, constant loitering, constant weed smoking in the parking lots and in buildings, trash flying everywhere all the time from gates being left open. Called the office because my car was towed down the street. She explained they did not have enough materials to rope off the area. Got Charged a fee for the lack of materials the office had. I parked in an un-roped area. . I understand if I was in the wrong, I pulled up the email when I parked to make sure... I can park there. I have never had an issue, I never missed my rent, I am a good tenant and the one time I call for help with the issue this is what I get. Corporate and BBB now involved, sad mess. Lee mas

Good ambience. Walkable to shopping. In house washer and dryer.