Chestnut Tower Apartments

We’ve had a great experience so far in Chestnut Tower. Moving in was very easy and we love our new apartment. Such a dog friendly place which is a huge plus!

Moving in was seamless. The staff was polite and professional. I was able to set up my internet with no issues. The area itself is clean and close to many great spots.

Great location and building. The door staff and maintenance staff are amazing and very helpful and attentive. Management has made some upgrades recently to the lobby and much needed upgrades to the rooftop furniture. They usually switch from central heat to AC way too early in the spring so the units get cold, but they actually switched off the AC after the building got really cold this May and they couldn’t comply with the city ordinance temperatures. Small steps in the right direction! The... elevators are modernized too. Lee mas

Before I begin this review, I want to emphasize that I had no issues with the friendly and professional door staff and maintenance team. They were always kind and professional with me.

My 1-star rating is due to the extremely negative experience I had with the Business Manager. The Business Manager made numerous errors regarding lease terms and spoke to me in an unprofessional manner. These issues made me feel disrespected as a tenant, which is why I cannot recommend staying at Chestnut Towers... .

For context, I began my lease at Chestnut Towers in 2021 with the previous management company. I had no complaints about the previous company and was always treated respectfully as a tenant. There were no issues with my interactions with the building managers, and the leasing office made no mistakes concerning my lease.

At the end of my first lease, Willow Bridge (formerly known as Lincoln Properties) acquired the building. I regretfully resigned my lease with the new management company. While I understand that new management will lead to changes, I was shocked by the new Business Manager’s behavior and lack of professionalism, especially for a luxury building.

However, my negative rating extends beyond the Business Manager’s unprofessionalism. There were multiple instances where the Business Manager misstated both small and large lease terms. I had to repeatedly review the lease to correct the Business Manager’s incorrect statements. At one point, the Business Manager refused to acknowledge a mistake and I had to escalate the issue to the Vice President at Willow Bridge. The Vice President then had to correct the Business Manager’s mistake regarding the lease terms. This experience was incredibly frustrating, as I wasted a significant amount of time.

The Business Manager’s mistakes regarding lease terms, coupled with their unprofessional communication skills, led me to write this review. My experience as a tenant under the Business Manager’s management was extremely negative, and I cannot recommend Chestnut Towers for these reasons. Lee mas

Comfy for city life! Spacious and great amenities. Appreciate that concierge knows who I am and I feel safe in the building. Only thing is there are bad high-rise spiders that sometimes get in.