The Draper

I recently moved into the Draper and was drawn to it being advertised as a smoke-free building. Unfortunately, that has not been the case. Cigarette smoke, weed smoke, and incense regularly come into my unit through vents and outlets. While incense may seem harmless at first, it quickly becomes overwhelming, and the cigarette/weed smoke is even more intrusive.

What’s worse is that management does nothing to address it. When I raised the issue, I was told to just buy machines off of Amazon to... deal with it myself. They’ve also said they would walk the hallways to check, but that never happens and there is no follow-up. It feels like complaints aren’t taken seriously, and the responsibility is placed back on residents instead of enforcing the building’s own smoke-free policy.

Another issue is the noise. Since the building sits right on Broadway, there are frequent ambulances, fire trucks, police sirens, and very loud vehicles passing by at all hours of the day and night. Between the smoke and the constant noise, it’s been hard to find peace or comfort in my own unit.

If you’re considering moving here because it’s supposed to be smoke-free or for a quieter home, I strongly suggest asking very specific questions first. The building may look appealing, but the reality of living here has been extremely frustrating. Lee mas

I had some doubts because I had to wait to move in, but then I was upgraded. Then I needed my fridge looked at--took some time. But the greatest benefit is the staff--especially Corey, who delivers on his promises and keeps you in touch at all times. Excellent

I lived here for 3.5 years when the building was just opening and witnessed its evolution. They started over charging for rent and charging to use the amenity spaces that the community was supposed to be able to use freely because of the high cost of rent. This used to be a community and tenants interacted with management and mixed with events but the Flats ruined that when other Flats properties abused the shared Amenities.

CONS:
-Apathy from management
-Package room mail theft (management... does not assist with viewing security cameras)
-Mice inside my third floor apartment and other tenants complained but were silenced on the app and maintenance pretended as if they never heard of the problem before when in fact management told me they were dealing with this before because smokers leave the doors propped open and mice come in during the cold months.
-Extremely strict monitoring of the community app removes any mention of negativity towards the Draper.
-Door staff missing at night
-No security at night to break up parties
-HVAC is great but is all centralized for the whole building so it is either a/c for everyone or heat for everyone. So when it gets to be certain temperatures or if the sun shines into your apartment and bakes it, you can't turn on the a/c until the outside temperature reaches the threshold. So invest in a good floor fan, you will need it, I did and I lived in the shady courtyard.
-Other Flats properties used to be able to share amenities and they would advertise to the cheaper properties near that they could use Draper amenities for free and they would abuse it with guests and parties where I wouldn't be able to find room at the pool for just myself. This last summer they hired a security guard to check people in/out of the pool because there was a fight one night at the pool.

PROS:
-Maintenance was quick and kind Lee mas

If you like coming home to the smell of other tenants’ smoking, this is the place for you. Every day, I smell tenants smoking as it seeps into my unit. Management refuses to do anything actionable. Every. Single. Day.

This is on top of the other issues listed recently (package thefts, per waste, unresponsive management). Do not move here.

I’ve been holding off on leaving a review as I had high hopes for this property, but after today it was the final straw and I must warn people about this place. You need to truly understand what you are signing up for if you move here. So let me break it down for you!

Management: A complete joke! If you have an issue you are better off talking to yourself. Bringing up the issue with them will be met with them quoting your lease and trying to hid behind their gross negligence with the fine print... .

Package Room: If you choose to have packages sent here (which I’d highly advise not to) they will be thrown in a package room that EVERYONE in the building has a key fob to. ANYONE can get the package. When you bring up the issue with the office, they quote the lease

“ Article IV of the Community Policies, Rules, and Regulations Addendum of the Lease states: “For communities that do accept packages on behalf of its Residents: Resident(s) gives Owner permission to sign and accept any parcels or letters sent to Resident(s) through UPS, Federal Express, Airborne, United States Postal Service or the like. Resident agrees that Owner does not accept responsibility or liability for any lost, damaged, or unordered deliveries, and agrees to hold Owner harmless for the same.”

After speaking with an attorney at my office today about this I was informed this doesn’t excuse their gross negligence and they can still be held accountable.

A package was either stolen out of the room today of mine or UPS lied and didn’t deliver it. I’ll let you figure it out after you read other 1-Star reviews.

Phone System: The listed number doesn’t work and corporate number hangs up on you.

Theft: There is a lot of thieves in the building. The day I moved in I ordered food and caught someone from the 4th floor trying to get in the elevator with my food and dropped it when he seen me.

Parking Garage: Nasty overflowing trash, $125 a month and not secured like they claim.

I could go on and on but what’s the point. Management won’t fix it. They give excuses! Btw this building is far from luxury, at best it’s entry level modern.

Hopefully you listen to the 1-Star reviews, I didn’t! Coming from property management for the last 25 years I figured a lot of it was just upset tenants. I believe them now.

Also it’s about 80 in here all winter and you can’t make it cooler no matter what they tell you. An open window is your only relief. Lee mas