Versailles on the Lakes Oakbrook* Apartments

From the outside, Versailles on the Lakes looks like a great place to live. Unfortunately, that has not been my experience.

The Units:
Many of the units, including my own, are not rental ready. The kitchen wiring in most units needs updating, something that management is aware of but refuses to address until residents bring it up. When I moved in, my kitchen appliances often surged, and there was a pervasive burning smell that turned out to be my kitchen wiring overheating.

The handyman... previously assigned to my building was let go, but not before they "fixed" everything incorrectly. I have never experienced so many back-to-back issues in all my years of renting. While the maintenance crew currently on staff are all kind, hardworking, and competent, I'm sure my unit isn't the only one that suffered from improper repairs.

Repairs:
Versailles on the Lakes struggles to address repair orders in a timely manner. Part of this seems to stem from having multiple ways to open tickets. You can call in, submit an online request through their portal, or stop by the office. Most repairs are completed within a few weeks. However, on more than one occasion, it took months (and much pestering) to get issues addressed.

The Staff:
Most of the staff you'll encounter on a daily basis are kind, polite, and competent. Unfortunately, the management team is the exact opposite. The current property manager runs the complex like an overbearing high school principal. She regularly creates new rules with strict repercussions and enacts them immediately. If you miss the email with the new policy, you're out of luck. The updated rules aren't posted anywhere for residents to review or reference.

Management also struggles to treat people with respect or empathy. More than once, management has sent out inappropriate emails (such as threatening to enter every unit to hunt down the building shopping carts that kept going missing) and the office staff has had to send out a follow-up, backtracking. Management also makes decisions without consulting or alerting tenants. I awoke to an email stating the Clubhouse was closed for (supposedly pre-planned) repairs. Months later, it was partially reopened with just as much notice.

In Conclusion:
This apartment complex really isn't special. While the grounds are pretty, there are other nearby rental options that focus their effort into making tenants happy. Why pay such high prices for a subpar experience? Read More

This is a long review, but worth the read if you are considering Versailles on the Lakes.

I recently moved into Versailles on the Lakes and have been quite disappointed with the experience so far. I selected this apartment complex for the location (which has not disappointed) and outdoor amenities (also awesome). However, despite the luxury status of this community, my move-in was far from smooth. Here are some of the issues I encountered:

**Unclean Unit: The apartment was not properly cleaned... before my move-in. There were dead insects in the living room and bedroom, scale and grime on the water fixtures, and dirty, damaged appliances in the kitchen and bathroom, and forgotten screws in the bedroom carpet. During my move-in inspection, I noted over 50 items that were not move-in ready, which added unnecessary stress to the process. I even had a meeting with the management team who reviewed my concerns, apologized, and agreed that the unit was NOT move in ready when it should have been.

**Community Concerns: Despite being a smoke-free community, there are several residents that smoke like chimneys from their patios as well as in their units. There is constant, persistent nicotine and stale cannabis odors in the building (friends, it is 2025, it is time to upgrade your vices). The package room's irregular staffing and inconsistent hours have made it difficult to access my deliveries. While I understand that the use of a staffed package room is a stop gap measure while the clubhouse is under construction, the lack of proper staffing has been disappointing. I have assured that this issue is being addressed- time will tell! Additionally, The management team frequently sends emails with erroneous or contradictory information, adding to the confusion and frustration.

Other than the excellent access to outdoor space, the only positive aspect has been Tanner, the maintenance person assigned to my building, who has been wonderful in addressing immediate concerns.

I hope the management team will address these issues promptly to ensure a better living experience for all residents. Read More

There are a few problems

For the cost some things are underwhelming

1. The gym is less than basic
2. The thermostat system provided is outdated and doesn't even have a timer and have never seen it stay near the set temperature. And turns out they don't allow you to change the thermostat.
3. The patio floor seems a bit old and I'm a little scared to use it.

Apart from these things(which I feel they can easily improve upon. It's a nice place to live. The neighborhood is great and a lot of... places to go to.

Great restaurants and stores nearby.

I'm really trying hard to like this apartment. But, then the dishwasher started leaking and the whole kitchen was full of soap. Now I have to wait till next morning to get it fixed. Thankfully I was able to stop the soapy water from draining, no thanks to them.
What dishwasher doesn't lock and seal completely before starting the wash cycle? Probably the cheapest one they could find. Read More

I lived here for 5yrs and I loved it! I missed it so much!!!

Management is not helpful. Parking is a mess. Even as a resident with a parking permit, you will be ticketed or towed at least once due to management’s misguidance.