5/8/25
Pros and Cons.. Mostly Cons Right Now.
This is a long review, but worth the read if you are considering Versailles on the Lakes.
I recently moved into Versailles on the Lakes and have been quite disappointed with the experience so far. I selected this apartment complex for the location (which has not disappointed) and outdoor amenities (also awesome). However, despite the luxury status of this community, my move-in was far from smooth. Here are some of the issues I encountered:
**Unclean Unit: The apartment was not properly cleaned... before my move-in. There were dead insects in the living room and bedroom, scale and grime on the water fixtures, and dirty, damaged appliances in the kitchen and bathroom, and forgotten screws in the bedroom carpet. During my move-in inspection, I noted over 50 items that were not move-in ready, which added unnecessary stress to the process. I even had a meeting with the management team who reviewed my concerns, apologized, and agreed that the unit was NOT move in ready when it should have been.
**Community Concerns: Despite being a smoke-free community, there are several residents that smoke like chimneys from their patios as well as in their units. There is constant, persistent nicotine and stale cannabis odors in the building (friends, it is 2025, it is time to upgrade your vices). The package room's irregular staffing and inconsistent hours have made it difficult to access my deliveries. While I understand that the use of a staffed package room is a stop gap measure while the clubhouse is under construction, the lack of proper staffing has been disappointing. I have assured that this issue is being addressed- time will tell! Additionally, The management team frequently sends emails with erroneous or contradictory information, adding to the confusion and frustration.
Other than the excellent access to outdoor space, the only positive aspect has been Tanner, the maintenance person assigned to my building, who has been wonderful in addressing immediate concerns.
I hope the management team will address these issues promptly to ensure a better living experience for all residents.
Review from Apartments.com
Property Manager at Versailles on the Lakes Oakbrook* responded to this review
Thank you for taking the time to share your detailed feedback. We're truly sorry that your move-in experience did not meet your expectations, and we appreciate your honesty in pointing out where we fell short. While your unit was cleaned and... inspected prior to your arrival, we acknowledge and agree that several items were overlooked. We sincerely apologize for the stress this caused and we're glad we were able to quickly meet with you, acknowledge the issues, and begin working on resolutions right away.
Regarding your concerns about community policies and use of amenities, we understand your frustrations. While we strive to maintain a smoke-free environment, enforcement can be challenging without verifiable evidence, but we’re committed to taking further steps like reprimands and serious fines whenever necessary. We also appreciate your patience as we address temporary package room limitations during clubhouse renovations, and hope the recent staffing additions will lead to noticeable improvements.
We're also sorry for any confusion caused by communication errors and we'll be taking steps to ensure greater clarity moving forward. Thank you for recognizing Tanner’s efforts—he truly values your kind words.
In conclusion, we remain committed to making things right and improving your daily living experience here at Versailles on the Lakes. Thank you for your positive comments on our outstanding location and awesome outdoor amenities. You’ve arrived in the perfect season to take full advantage of these fabulous benefits, so we sincerely hope you’ll join in with our resident family and fully enjoy them.
Angela and The Versailles Management Team
