Reserves of Madison Apartamentos

My story is long but worth the read if you’re thinking of moving to this complex: In June of 2020 we moved here and already had issues, we had to wait a week for electricians to come in but come to find out, in total 4 outlets work. Oh well we made do, fast forward to our water bill slowly increased, we thought it was usage of washer and dishwasher but our once seventy dollar bill exploded into almost two hundred. The water company told us not to pay that amount and have the landlord/maintenance... find the leak. That took over a month before they came, they however didn’t find the leak so they called plumbers who showed up on their own time without warning or a notice, not only has the water not been fixed, our bill is over four hundred, my laundry room is gushing water, the entire apartment has so much moisture in the air so the mildew smell never leaves. Every time it rains, my porch door leaks and my living room floods, maintenance came and did not fix the problem simply went outside and said the hole was from the outside despite me trying to show that it was inside, so we have a huge spider and bug problem. There is mold growing under my sink which they saw with their own eyes however nothing was done. Mold growing behind my toilet that they saw, did nothing. Oh and let’s not forget the amenities you’re promised and paying for: BBQ picnic area, car wash area, private entries, private patios/decks, maintenance on site, clubhouse, fitness center, pool and you get none of it. It’s been two years and the pool has stayed closed, I’ve never seen any workout equipment, I was told there was a tanning bed but there isn’t. There are no picnic areas or grills set up for BBQ. Maintenance may be on site but miraculously when you call the phone just rings and you don’t get an answer. On the RARE occasion you do get in touch, the odds of something happening are slim.
The ground is unkept, despite kids and parked cars on the street people drive like they’re on the interstate, I’ve witnessed a dog get hit and the car kept going, I’ve seen kids almost get hit by cars just flying. There is trash everywhere, there is dog poop everywhere you walk despite poop bags being at our disposal..

You pay too much to live where the landlords don’t keep up or care for their tenants. Oh and let’s not forget the tenants who don’t take out their trash and leave it on their porches which bring bugs to your apartment that’s unsealed. Lee mas

Every thing that needs attention requires strong arming the landlord to get done. Something as simple has getting piles of dog waste picked up has required the health department to be contacted. Even simple repairs require calling and emailing every day for someone to help.

I’ve lived here for about 5 month now Ive had the same issue For over 4 months with my ac, bathroom toilet and front door. They keep saying there going to get someone out here too look at it which they do but after they they don’t even fix it they say there going to call a plumber and everything and yet we haven’t seen a plumber yet. Every time you call the office you get there out of the office. It’s definitely not worth what there asking. The gym sucks and the pool isn’t even open.

I have lived here for a couple years and couldn't count how many times management has changed. One thing, however, remains consistent: the quality of life here is LOW. Maintenance is practically non-existent. (I haven't even seen a maintenance crew since the last turnover.) With each new property manager, we get a letter on our door asking for all work orders to be resubmitted AND a request for "glowing reviews" of the apartments online (yeah right). Nothing has changed. On the plus side, I've... learned to do my own home repairs and handywork, with loose electrical outlets, leaky toilets, and more! I would NOT recommend this apartment complex. Lee mas

MY AC HAS BEEN OUT FOR 3 DAYS!!!! NO ONE IN MAINTENANCE SEEMS TO CARE. EVERYTIME I CALL THEY SAY THEY HAVE SUB-CONTRACTED THE ISSUE BUT THAT DOES NOT SEEM TO BE THE CASE!!!!!!