345 Harrison

Hello,
Thank you for sharing your feedback with us. We appreciate your comments as they help us strive for better service. Please note that our leasing process is centralized to enable our onsite teams to dedicate their attention to supporting our... residents and addressing their needs. For leasing inquiries, our team can be reached through the "Contact Us" form on our website, via text, or by email. For resident services, prompt assistance is available through the ResApp, email, or text. If you would like to schedule a meeting or call, we encourage you to connect with us through one of these platforms, and we will be happy to arrange a time to discuss your concerns. We apologize for any inconvenience.
Kind Regards,
Madison
WeCare@udr.com Lee mas

Hello there, We sincerely appreciate you taking the time to provide us with your feedback and share your experiences through this review. Your input is invaluable to us, and we want to express our apologies for any maintenance issues you have... encountered during your stay in our community. Please know that our maintenance team is committed to promptly resolving any concerns that arise. Your comfort and satisfaction are of utmost importance to us. Should you come across any issues in the common areas, we encourage you to notify us by submitting a service request. This will allow our team to address each concern promptly and efficiently. Additionally, if there are any lingering questions or concerns, please don't hesitate to reach out to the onsite team. We're here to help and ensure your experience with us is as pleasant and hassle-free as possible. Kind Regards, Callie, WeCare@udr.com Lee mas

Hello there, Thank you for the taking the time to review our community! We are sorry to hear you have had a negative experience with us and we thank you for your feedback. Many things are taken into consideration regarding the price that our analysts... arrive at for renewal rates: seasonality, location of each specific unit in the building, view, etc. No two units are exactly the same and our team strives for transparency when communicating this to our residents. Our maintenance team works to complete all service requests in a timely manner; however, sometimes our vendors may need to order additional parts to complete repairs. We understand this is frustrating and we appreciate your understanding as we work as quickly as we can to make these repairs. We encourage residents to read their lease thoroughly before signing as we outline all policies and rules for our community so as to avoid any confusion. We aim to be transparent in our communication and provide the best experience possible for all of our residents, including those with furry family members. Per your animal addendum signed by all parties, located within the animal rules section, you are prohibited from letting an animal defecate or urinate anywhere on the property. Our district manager has reached out to you regarding this concern and has scheduled a time to give you a call. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Should you have any additional questions or concerns please reach out to our team so that we may assist! Kind Regards, Callie, WeCare@udr.com Lee mas

Hi,
WE are sorry to hear that you are having trouble getting in touch with our team. Our teams are available via text or email in the ResApp for prompt service. If you would like to schedule a call with our team, please submit a request through the... ResApp. We appreciate your feedback and apologize for the inconvenience.
Kind Regards,
Madison Lee mas