Newburyport Crossing

The apartment complex is new and well kept. The staff is responsive, Kevin the maintenance man is great. On the rare occasion something in my apartment needs fixing, it's repaired quickly and perfectly. Very dog friendly. There's a pretty good sense of community.

Of the many apartments I’ve lived in across Massachusetts, this one has been the most disappointing. The rent is higher than comparable North Shore properties, yet the soundproofing is extremely poor — every toilet flush, dog bark, or footstep from neighbors is audible. Commuter rail noise is also constant for residents on the front side of the building. Management does not address these issues effectively, which makes it difficult to fully enjoy your home. Hosting friends, pursuing hobbies, or... keeping early/late hours often results in pushback.

The leasing staff do not clearly represent fees and costs. Utilities such as heating and cooling are described as “included,” but tenants are responsible for the full cost aside from repairs. The front office is generally unhelpful, while maintenance staff are excellent but unfortunately not the face of the property.

Facilities are also lacking: no trash chute, only a single slow elevator, undersized washers and dryers, and no ventilation in bathrooms or kitchens. These design choices add inconvenience to daily life.

Overall, the property fails to deliver value for the rent charged, and I would not recommend it. Lee mas