Metro Pointe Apartamentos

I've experienced ongoing issues with pests in my apartment, and the maintenance response has been consistently slow and ineffective

It’s been three weeks since I put in a maintenance request for a clogged bathroom. I even spoke to a maintenance guy to tell him about it but it is still not yet repaired. This is not the first time!!!

I moved into this apartment in June of 2024, they don't respond to emails if you make a complaint to corporate they erase it if you make a maintenance request they will fill the ticket and say the job was done even though it's not multiple units have leaks in them mine has had a leak from the upstairs apartment since I moved there's no urgency to fix it and to top it off I still have no mailbox key I literally have to buy a PO box that I will be taken back out of the rent but just save yourself... a headache and trust me when I tell you it's not worth the headache. Don't be fooled by the pictures online and don't think that the pool will be open for you to use because it won't this is the worst management I've ever dealt with in my life I swear I wish I did not make the mistake of moving my family into this place I cannot wait until my lease is up or I have to break it but I cannot stay here much longer. Lee mas

If you are looking for a place to move, I would not recommend this community AT ALL. You're better off getting a long-term AirBnB or living in a hotel if it's short term. The kitchen and bathroom were completely infested with roaches. When walking into my home, a roach fell on my shoulder as I was coming into the unit. There is constant noise in the complex because people (who are not tenants) sit on the side of Home Depot which is the front of the apartment complex. A homeless man was sleeping... outside under a balcony space one morning as I was walking my dog. Neighbors played loud music in the parking lot and made it difficult for me to focus during the day as a stay-at-home employee. Keep searching for a place to live because this place is terrible. Lee mas

Where do I start? We've been in this apartment for about 2 months now & have experienced about 5 years worth of issues since the day we moved our things in. It all started with a few minor problems such as broken/fragile towel racks & toilet paper holders, tub draining the water from it at a very slow pace & the closet doors being off the hinges/tracks. The more the days went by, the more issues and experiences we've encountered. A new problem every single day, no exaggeration. Or alternating... between problems we already have. There was a sudden leak in the main bathroom ceiling, followed by a foul odor, a deteriorating ceiling with holes and brownish stains left in the ceiling once the residue dried. I'm assuming it was waste of some sort, but the maintenance crew eventually came to "fix the issue" (only repatched the ceilings, never fixed the leaking pipes from the neighbors above us). Once that one of the +50 work orders we've submitted was "resolved", we began having rodent problems. Literally caught one mouse after another, totaling up to 4 so far. That's not counting the amount we've seen or that got away. Following up with the mouse infestation, there was a dead rat in the walkway for a few days, which leads me to assume that a rat infestation isnt too far fetched from the mouse problems we've experienced. The mice had plenty of entrances with the help of Metro Pointe's lovely (poor) infrastructure, featuring the various holes and unleveled floor/wall sections in nearly every room. Ontop of everything that I've mentioned above, there has been a sudden roach and other bug infestation. It's so out of hand, that the mouse traps intended to catch the mice here are residences for roach larvae and roaches. The neighbors turned the laundry room into a part-time dumpster, leaving full trash bags in the entrance of the laundromat. The maintenance crew fixes everything but what needs to be fixed. Having a fixed towel rack (that's broken again) is nice and all, but this apartment is hazardous to live in to say the least. From November to now, Metro Pointe has went from a home to a hellhole. It's almost as if there was a "problem activation" button the second we received our keys from the leasing office. Plenty of space in the apartment though. I would prefer for the space we live in to be occupied by those who pay bills here, not rodents or insects. Think twice before moving here. Lee mas