Charlestowne North

What a year it's been. I started off at my initial move-in last year with cockroaches crawling out of every corner and management being totally unresponsive to my repeated requests to seal up the cracks through which they were coming through and remove the dishwasher in which they were nesting. Then came the unbearable heat in the summer when the air conditioning broke down and management had a snail paced response to fixing the problem. Then came the mold in September which took them 3 weeks... after my initial notice for them to look in on, and I could still see in the vents throughout the house after they supposedly 'fixed' it. I am still finding some personal items covered in mold 2 months later.Elevators and laundry machines are frequently broken down, and locks on main entrance doors have been broken for over 6 months with no obvious inclination from management to fix it. They also decided to impose new outrageously high utility bills on all residents in the middle of the lease. The cherry on top though, is that should you owe rent or they miscalculate (as they often do) and claim you owe some dubious sum, you will hear from them ASAP. Ask them though to clarify or give credit, and you will be better off talking to a wall. Sigh. Do not walk. Run! Run away as fast as you can from this apartment. You might even be better off living in a tree than this place - at the very least, you'll know what your expectations are.
Lee mas

What a year it's been. I started off at my initial move-in last year with cockroaches crawling out of every corner and management being totally unresponsive to my repeated requests to seal up the cracks through which they were coming through and remove the dishwasher in which they were nesting. Then came the unbearable heat in the summer when the air conditioning broke down and management had a snail paced response to fixing the problem. Then came the mold in September which took them 3 weeks... after my initial notice for them to look in on, and I could still see in the vents throughout the house after they supposedly 'fixed' it. I am still finding some personal items covered in mold 2 months later.Elevators and laundry machines are frequently broken down, and locks on main entrance doors have been broken for over 6 months with no obvious inclination from management to fix it. They also decided to impose new outrageously high utility bills on all residents in the middle of the lease. The cherry on top though, is that should you owe rent or they miscalculate (as they often do) and claim you owe some dubious sum, you will hear from them ASAP. Ask them though to clarify or give credit, and you will be better off talking to a wall. Sigh. Do not walk. Run! Run away as fast as you can from this apartment. You might even be better off living in a tree than this place - at the very least, you'll know what your expectations are. Lee mas

Unresponsive, lack of care altogether. New management does not care about the requests of the tenants and more than half of the time you will not get a response or resolution to your issues. This place has gone severely downhill since Livingo Communities took over. Wouldn’t be surprised if formal complaints are brought against this place in the near future

I'm trying to find my way out as we speak. New management is awful. Staff is unresponsive. New charges are now emerging in the middle of the lease and now there are mice. Go somewhere else.

Complex was fine/tolerable before but new management is shady and trying to add in extra charges/fees for tenants. They are also not attentive to the property and slacking with general, basic maintenance work. One person is working in the leasing office now and they try their best to keep up with everyone but who ever bought this property is no help to them whatsoever. Also, heads up - utilities are no longer all included.