22/8/25
Great Property, Disappointing and Confusing Application Process
The in-person tour of Opal Largo Station was fantastic; the facilities looked exactly like the pictures, and the community seemed very appealing. Unfortunately, our experience with the application process was frustrating and ultimately led us to withdraw our application.
The process was full of misinformation and contradictory timelines. We were told during our tour that we could hear back in as little as two weeks, but we were later told on the phone that the process could take up to 60 days.... We even received a premature "approved" email from their insurance provider, which created a false sense of certainty.
The most disheartening part was the lack of diligence and empathy from management. Despite our best efforts to submit a comprehensive application, it was clear our documents were not thoroughly reviewed. This resulted in a series of repetitive and insensitive questions about our non-traditional income and rental history, which was particularly disheartening.
The lack of a single point of contact also caused confusion, as we spoke with multiple people who did not have a complete understanding of our file. While the property is beautiful, the application process showed a concerning lack of professionalism and attention to detail. We decided to take our business elsewhere, since our time was not being respected, in hopes of finding a community that values its applicants.
Reseña de Apartments.com
Administrador de la propiedad en Opal Largo Station respondió a esta revisión
Thank you for taking the time to share your experience and for highlighting what you enjoyed about the community during your tour. We’re so glad to hear that we made a great first impression, but we’re truly sorry the application process did not... reflect the same level of care and clarity.
Your feedback about inconsistent timelines, unclear communication, and lack of a dedicated point of contact is incredibly valuable to us. We understand how important this process is, and we regret that it caused you stress and frustration. We also apologize for any confusion caused by the automated email from our insurance provider—it is meant as a standard step in the process, but we see how it could have felt misleading in your situation.
Regarding your concerns about document review and communication, we take this very seriously. Every applicant deserves a process that feels transparent and respectful, and it’s clear we fell short here. We’ll be using your comments to review our internal procedures and provide additional training so we can better serve future residents.
Regarding your concerns about our application process, we’d like to clarify that all applicants are required to undergo thorough employment and rental history verification. This process ensures fairness, transparency, and compliance with our commitment to maintaining high standards for our community and services. Additionally, our application process is designed to be efficient and does not take up to 60 days—we strive to complete it within 72 hours.
Thank you again for sharing this feedback so openly. We wish you the very best in finding a home that feels like the perfect fit.
